Road Lodge Potchefstroom

I booked this for my parents and they didn’t have anything bad to say. I’ve also been here before but about 6 years ago.

The kitchen service is terrible the guy the wears black is rude. Gilbert or gilert. He gave me the wrong order of food and when i confronted him he told me that I am wrong, that did’t show any Professionalism at all. However everything in all was perfect.

We checked in after 8pm trusting the brand. and opting for it as opposed to 4 star Guesthouses in the area.Having spent the whole day assisting my daughter settle at university,,tired as we were we wanted to watch South Africa 3rd place playoffs in the comfort of our room.The TV in the room wasn’t working, we reported it they came to check and still didn’t work.We were told to go watch it downstairs.We booked and paid for our room and comforts and convenience that comes with it and not for common spaces on this important night for avid soccer fanatics.To think we were torn between going back home and stay over but we chose the latter only to get this.

The breakfast service had a small variety and of the items on offer were not available, the service was poor, and the staff were not willing to help when requested to do so. It was as if they were unwilling to offer service, only when the 'front of house' manager came into the breakfast area did things start to take shape.

Your service is top teer but the place and design it's as if one is in a backroom. The space is extremely small. No complimentary toiletries.

I was very disappointed. I specifically booked at the Road Lodge as I wanted twin beds and it was the only accommodation with twin bed available. We arrived to a room with a double bed. The room smelled like smoke. I spoke to the receptionist, and she said there is nothing she can do as I used an agent. After a long discussion she said she will speak to the manager. The manager was in the office next door, heard the conversation but did not even came out of her office, she just send the receptionist to say there was nothing they could do, the hotel was fully booked. They did not even try to compensate.

The water pressure of the shower was too low. Was difficult to wash long hair in that shower. Breakfast was a bit confusing. Like the milk was on the one side with the porridge, so to get milk for the coffee I had to walk to the other side. Was also waiting for clean glasses for juice.

No duvet, The blanket was covered between 2 sheets. Cleanliness was also questionable. The shower is so small and I could hardly fit in that shower, bathing was a nigh**are. There was no variety on their menu and the food was terrible.

Room was freezing, air-con does not work during load-shedding. Staff does not do room service you have to fetch what ever you need at reception. The is no lifts, so you have to use the stairs. No phones in the rooms.