Courtyard Atlanta Vinings/Galleria

The place was nice. Could be cleaner, but this was a decent hotel. More like 3-4 star, but okay.

Amazing stay. Only thing is the credit card machine was declining my card when there was plenty of money. I called my credit card company and they said I have no restrictions. The card should work. The person at the desk ran my card manually and my card worked.

Place is clean and smells clean. Place is in a nice area. Bed is good. People are very nice and mean well. However, some significant annoyances were present. Internet on floor 5 where I was never worked despite 2 front desk complaints and an email to managers Lindsay and Rashad. No one followed up! The A/C/Heater is annoyingly loud, they only cleaned my room once in 4 days, 5 nights despite the room being unoccupied without signs on the handle, pillows are garbage, and the neighbors heater/A/C is loud enough to creat a constant low frequency sound at night. Only stay for a short period of time if its for pleasure and not business.

Limited food, basic. TVs on side wall design in room is awkward. Everything else good.

The check-in was a comedy of errors, it took two people to figure it out. The fact that ******* sticks together my first and middle names always causes problems. When I bought some food from the hotel store, they couldn't print a receipt for me to get reimbursed by my company. Printer problem, then putting printer in the paper, then they can't find the receipt, then they promised to have it delivered to my room. I called the front desk 3 times and they kept saying "we won't forget you" and then promptly forgot me

Hotel was built in 2019 so it is up-to-date and modern. Was extremely clean, must have room key to access upper floors so it felt very secure, and the staff was exceptionally friendly. It was not really walkable to Truist Park but Uber was a quick ride! Loved this hotel and the surrounding community was beautiful!

I recommend booking queen beds if you need space. The king rooms are really small. I liked the room with the balcony, I was able to get fresh air, which I appreciated. Thank you.

I work long hours. Staff called me at least four times day on accident. Twice I was woken out of my sleep. When I called back, the lady at the desk swore that she didn’t call me, but that wasn’t the issue because mistakes happen & I understood that. She had a horrible attitude. Unless the hotel has ghosts, the phone didn’t ring on it’s own. I had issues with the same person there. I called for housekeeping. They said they would be back in two minutes. An hour later, no one came. Then we they came, no one spoke English so I couldn’t communicate everything I wanted to say, only some words because I’m not fluent in Spanish. All of the housekeepers were very sweet, but they didn’t even understand the word towel. All in all it got done but not without the front desk clerk being unnecessarily rude without reason.

I stayed in two rooms & neither one of them had streaming services. When I called about it, I was told that some of the rooms had issues, but they called some company to fix it. I was told that they would come to my room to fix it in the morning. I don’t like people coming in my room when I’m not there, so I waited for them. No one came. I went downstairs & they told me that maintenance gets there at 5pm & they would take a look at it. Keep in mind, a third party company & maintenance on site is two different things. So, at that point two things were communicated. I came back very late that night, so I went downstairs in the morning & asked them if the company came to fix the streaming issues, then I got a completely different response. They finally just admitted that most of the rooms do not have streaming services & it’s pretty much always been that way & it wasn’t going to be fixed. They need to fix this issue for all rooms.