Отзывы об отеле NH Prague City

Ответ от объекта размещения: Dear Guest, thank you kindly for your nice feedback on our services in NH Prague City hotel. We´re pleased that you´ve thoroughly enjoyed your stay in our property. We´re indeed planning renovations in the near future. We hope to welcome you soon again, so that you can enjoy our establishment once more!With regards,Petr PolacekGuest Relations Manager

Ответ от объекта размещения: Dear Guest,Your candid feedback is highly valued, and we are sorry to hear that your stay did not meet your expectations. It's unfortunate to hear about the condition of the room and the behavior of the cleaning staff, as our aim is to provide a comfortable and pleasant stay for all our guests. However, it's heartening to hear that you enjoyed our breakfast and found the service of our restaurant staff to your satisfaction. We strive to deliver excellent dining experiences and it's great to know we succeeded on that front.We hope to have the opportunity to welcome you back and improve your overall impression of NH Hotel.With regards,Petr PolacekGuest Relations Manager

Ответ от объекта размещения: Dear Jianing, thank you sincerely for your provided feedback on our services at NH Prague City. We're truly pleased that you chose us for your stay in the Prague. Your lovely comments about the service and breakfast remind us, that the necessity to deliver optimal level of our quality hospitality. There is still space and points, where improvement is necessary and we'd be happy to receive concrete remarks, so that we can deliver the best to our guests.The location of our hotel means a lot to each guest, who decides to come to the Prague and explore it as much as possible. We appreciate your remark about it and look forward to provide you with our services again in the near future.With remarks,Petr PolacekGuest Relations Manager

Ответ от объекта размещения: Dear Guest,Your feedback on NH Prague City is highly valued, and it's unfortunate to hear about your experience at our reception. Our team aims to provide a courteous and respectful service to all our guests. We sincerely apologise if you felt this was not met during your visit. Please rest assured that the core values of our hotel include treating all guests with the utmost respect and kindness. We hope you will give us another opportunity to serve you better in the future.With regards,Petr PolacekGuest Relations Manager

Ответ от объекта размещения: Dear Guest, thank you so much for your time to review our services in NH Prague City hotel. This really means a lot to us. We´re glad that the issue has been resolved on all sides to your full satisfaction. We´d like to thank you for staying with us again, and we´lll continue to do our best for you and our other valued guests. We´ll keep on improving our services to the future. Our team is here for you and we look forward to welcome you soon again.With regards,Petr PolacekGuest Relations Manager

Ответ от объекта размещения: Dear Guest, thank you kindly for your shared review on our hotel NH Prague City. We´re pleased that you liked the breakfast, had optimal comfort in your room, cleanliness and many available facilities in our hotels. We hope to welcome you again in the near future. Our team will be glad to do their best for you.With regards,Petr PolacekGuest Relations Manager

Ответ от объекта размещения: Dear Dee, thank you for taking some of your time to review our services in NH Prague City hotel. We´re glad that you liked the room, food and the view from it. We´re also very pleased that the issue with the wrong room has been resolved fast and efficiently. We hope to welcome you soon again to our hotel. With regards,Petr PolacekGuest Relations Manager

Ответ от объекта размещения: Dear Guest, thank you kindly for your review on our services in NH Prague City. We´d like to thank you for staying in our hotel and we´d love to let you know that we appreciate your nice comments about the communication of our staff with you, about the provided directions. There were several elements via your stay, which we consider as minor inconveniences. In such matter, the city tax fee is generally payed by the guest during the check-in or at the check-out. If such information is provided in advance by the site, that this cost is not being covered by the guest himself, our personnel won´t insist on paying of such fee. Massages in our hotel are of additonal value and enrichment during the stay. We do not offer this service free of charge. Many information panels, which are present in our property, inform our guests about this aspect. We´d like to apologize for the cleaning during your stay. We´ll definitely keep the track of the service and make sure that all is corrected and optimal during the time of yours in our property. The charging fee for parking is currently 670 CZK/28 EUR per night. This is 50% reduction from the former cost of the guests, who do not have any reservation of the stay with us. Nevertheless, we hope to welcome you again in the near future. Our team members will be available for you and assist you as much as they can.With regards,Petr PolacekGuest Relations Manager

Ответ от объекта размещения: Dear Guest, thank you for your feedback on the hotel NH Prague City. We´re pleased that you had a great experience in our property. If you are to travel again in the near future, we´d be thrilled to offer you our hospitality in our NH hotel in Prague or around the world. With regards,Petr PolacekGuest Relations Manager

Ответ от объекта размещения: Dear Guest, thank you so much for your review on NH Prague City. This really is helfpul for us, as this improves our level of services for you in the near future. We hope to welcome you again, if you are to come to the Prague. Our team stays at your disposal.With regards,Petr PolacekGuest Relations Manager

Ответ от объекта размещения: Sehr geehrter Gast,Es freut uns, dass Sie Ihren Aufenthalt bei uns in NH Prague City genossen haben und unser Frühstück sowie das freundliche Personal zu schätzen wissen. Es ist unser Bestreben, unseren Gästen eine angenehme Umgebung und einen hochwertigen Service zu bieten. Ihr Tipp bezüglich der Red Bar ist sehr wertvoll und wir sind sicher, dass zukünftige Gäste dies schätzen werden. Wir verstehen Ihre Anmerkungen zum Parken und möchten darauf hinweisen, dass die Parkgebühren in Übereinstimmung mit den örtlichen Preisen festgelegt werden. Wir wissen, dass dies für einige unserer Gäste eine Herausforderung sein kann und bedauern, dass dies Ihre Erfahrung beeinträchtigt hat.Wir hoffen, Sie bald wieder in unserem Hotel begrüßen zu dürfen.Mit freundlichen Grüßen,Petr PolacekGuest Relations Manager

Ответ от объекта размещения: Dear Guest,It is wonderful to hear that you found our hotel NH Prague City to be excellent, comfortable, and clean. These are the qualities we strive to maintain and extend to all our guests.Your feedback on our location is duly noted. While it is unfortunate that the distance to the metro was not ideal for you, we hope that the overall ambiance of our hotel and the services we provide were able to make your stay a memorable one.We look forward to welcoming you back in the future.With regards,Petr PolacekGuest Relations Manager

Ответ от объекта размещения: Dear Miles,it is delightful to know that you had an enjoyable overall experience with us. We're especially thrilled that your son had a wonderful time with our cable car ride. It's truly a unique way to return to the hotel!Your note regarding the birthday surprise is deeply understood. Our aim is to provide memorable experiences for our guests and we're sorry for any inconvenience this may have caused. Looking forward to welcoming you back to our hotel for another great stay.With warm regards,Petr PolacekGuest Relations Manager

Ответ от объекта размещения: Dear Dimitri Knaap,It's truly delightful to learn that your experience at our hotel met your expectations. Your commendations about our gym and sauna facilities, as well as our breakfast, are most appreciated. Our aim is to provide our guests with a comprehensive experience that caters to all their needs, and your feedback reaffirms that we are heading in the right direction. Your positive comments serve as an encouragement for us to continue offering the high standard of service that you enjoyed during your stay. We look forward to welcoming you back in the near future.With regards,Petr PolacekGuest Relations Manager