AndBeyond Vira Vira

From the time we arrived until our departure, the service provided was great. Our guide, Jorge, was exceptional and we enjoyed a raft trip as well as numerous hikes in the surrounding area with him. The meals were all very good with many farm to table dishes.

Beyond Vira Vira was one of the best hotels we have stayed at. The rooms are gorgeous, the restaurant is delicious, the bartender is the best! The front desk is so accommodating and friendly. The beds and bedding one of the most comfortable I have had at a hotel and the bathroom with heated floors bigger than most apar**ents. I hope one day to return.

Kind of falling apart, ****s, buildings need minor but consistent maintenence in and out. Peeling paint. Roofing shingles/ trash within view in many places. Tile falling off.. Dead flowers in plnaters. No attention to detail in maintenance. No pool (crazy!). Food was good. Things stored here and there (covered in dust and leaves) in public places (next to the hot tub). Service is friendly but consistent mistakes and poor follow through in restaurant (with exceptions. Constanza was great!). Hotel staff better than restaurant. **Very** expensive for a sub par experience. Not polished AT ALL. Much nicer hotels in Lake region like: Hotel AWA and Futangue. (1/3 and 1/4 the cost!) VV feels like a slowly dying property being milked for all they can get, from a better past, before a demise. Neglected. Vibe is stuffy, and quiet in a sad way. The neighborhood that you enter and exit through is full of dilapidated homes and a motorcycle campground. If the area is so bad/ shabby/ dilapidated, why do people pay so much to stay there?! We talked to some neighbors and they said that they can't comprehend why the visitors pay so much to stay in their area which is the same as VV, but *very* low cost. I agreed that I DO NOT understand the cost. Zero magic. Nothing special (in comparison to competitiors). No great vibes. I feel cheated.

We were planning trip to Chile with Abercrombie & Kent mainly to visit Easter Island and they recommended andBeyond Vira Vira as a way to experience an outstanding property in another part of the country. We were familiar with the andBeyond brand from their properties in Africa but never stayed at one of their lodges. We saw this property had outstanding reviews and they clearly lived up to them. The lodge is on an exquisite property and designed to fit in the environment. It has outstanding design and is well maintained. We had an all-inclusive package that included all your food and drinks and a wide range of activities with excellent guides. We stayed in a villa which is separate from the main building which is and large and very nicely furnished and equipped. Our room was set by a small river and we enjoyed the sounds of flowing water and birds when we left the door open. It would get cool at night, and we had a nice fireplace in the villa and they would come in and set up a fire while we were at dinner. The food and drinks were outstanding. Each meal had new choices and the quality and quantity of the food were exceptional. I am not sure how they got their provisions in this remote location, but the meat and fish were wonderful, and the vegetables locally grown. The food was prepared and plated to the highest standards. There was also a nice selection of excellent Chilian wines on the included wine list and they were glad to give you bottles to take back you your room. The bartenders were craftspeople had interesting different specialty drinks. The people were delightful, and the staff made you feel welcomed and well cared for from reception to wait staff and housekeeping. Best of all were the guides and the included activities. We stayed for three nights and got to experience a raft float down the river by the hotel, two hikes in the local national parks, kayaking in a lake in another park and a village tour. andBeyond Vira Vira is truly an outstanding resort and wonderful experience.

Kudos to the Vira Vira team for our very private stay in late August. We visited during a quiet time at the lodge and enjoyed a very personal and intimate experience. The food is a highlight — Chef Damian is a maestro, preparing delicious, beautifully presented dishes - lots of freshly caught seafood, local vegetables, and cheeses from their local farm. Juan provided engaging table service, and we looked forward to every meal overlooking the scenic lagoon, forest and mountain landscape. We were lucky to have Antonio as a private guide, as we were the only guests on excursions during our visit. It was a worthwhile trek to see the mountain lakes and waterfalls. We booked a lovely suite overlooking the lagoon, located in the main building where dining and excursions depart. But, we stayed in a villa and appreciated the larger seating area when we stayed in due to rain. Villas require an outdoor walk to the dining room and overlook the river. The grounds are bucolic with grazing sheep and cows. There’s a small gym and two hot tubs - and we enjoyed the bath salts in our large in-villa tub. Villas also have a spacious outdoor tub, not usable during the winter months. This was our first visit to Chile and third stay with andBeyond, and we will continue to stay with andBeyond around the world. The level of hospitality, quality of lodging and amenities, and excellence of meals are outstanding and well worth it.

We have stayed at several &Beyond properties in Africa. We chose to come to Chile because of &Beyond Vira Vira. We were not disappointed. Once again, &Beyond exceeds our expectations. We stayed in Villa #12. It was beautiful. We had a sitting area to enjoy the view. The bathroom was large with a tub and beautiful shower. Everything was situated so that you can appreciate the view, even the desk. There was plenty of space for our luggage, clothing and hiking equipment. We brought our own sticks even though they were provided. There is a nespresso machine as well as a tea kettle in the room. Housekeeping secretly comes in 2-3 times a day to stock the bar and tidy up. The restaurant was exceptional. Presentations are beautiful and the staff is wonderful. Food - excellent. Special shout out to Ricardo, our mixologist, while we were there. Makes the best drinks ever. Our guide was Nicolas and I cannot say enough good things about him. He was always prepared with our activity as well as being able to answer all questions from politics to nature. We did the following: kayaking, 1/2 day hike, full day hike, 1/2 mountain biking, white water rafting, cheese tour, and for an additional charge - helicopter tour of the volcano. Because the lodge was not at capacity, we had Nicolas as our personal guide the entire time we were there (4 nights). Front desk staff was pleasant and always ready to help. We cannot recommend Vira Vira enough.

We have used andBeyond's services quite a bit to visit various destinations such as Tanzania, India &Peru. Everything has always been great with andBeyond, except for our last trip - the one to Chile and Argentina, thanks to the unprofessional attitude of the two company employees in Argentina. These are Catalina and Nicolás. They have been rude and uncooperative in searching of our personal belongings and luggage which they lost by their fault. They tried charging us ridiculous amounts of money for sending us our packages. We were surprised that it was even possible for professionals in the field to behave so badly and consistently, but alas, despite our urgings to behave more professionally and politely, things got even worse. We went on this adventure with the mindset of something great, but received a very disappointing service, which leaves a bad taste on our overall experience.

We were so very pleased to find andBeyond in South America and that Vira Vira lives up to the brand. It is a beautiful property along the river with incredibly attentive service, abundant activities, and some of the best food and beverages of any luxury lodge in the world. We thoroughly enjoyed the fly fishing, visit with the Mapuche, hiking, kayaking, and touring the cheese factory. Special thanks to Nicholas, Juan Pablo, Simon, Philipe, and Jorge for their guiding, and to Greg, Sofia, Jessica, Juan, John, Ricardo, Bastian, Nelson, and the entire team there. Highly recommend for any visit to Pucón.

This is an incredible hotel, in an amazing location with fantastic staff. They have an organic garden and cheese making facility on site. The food is truly world class and very fresh. Our guide was a more than 20 resident of the area and a professional photographer who enabled a world class experience.