Krystal Vallarta

房間設施太差勁樂，地理位置一級棒下樓就是海邊，是個老的酒店，一共住了4天。早飯一般般。

Property is in a good location and personnel are nice and attentive. However, property needs LOTS of maintenance. A/C was not working in the whole tower we were staying at and we were not told about it until we complained to the front desk. We got moved to another tower with a nice view, but room was poorly maintained, had no shower or toilet door (looked like they attempted to remodel but place the room back in service before it was ready). Got moved another time because we preferred no AC but working room. I believe we should not have to make that decision. It was disappointing and frustrating, so we will never be coming back there.

We weren’t on the all-inclusive plan and were unable to charge drinks to our room. When we purchased drinks at the pool bar they were the tiniest drinks that you’ve ever seen (likely because they’re catering to all-inclusive.) there were no pool or beach chairs available after 10;00am. There was a MAJOR water leak happening which resulted in ceilings being cut out and dripping through the lobby.

We absolutely loved the hotel when we got here, however after check in, the air conditioning went out and was it hot. The ceiling fan didnt help, and when we called the front desk we were just told its being worked on. The deak clerk was not very understanding or polite. Just kept saying its being worked on. I understand equipment breaks but in this climate with no breeze, it was nearly impossible to sleep due to the stagnant air in our room. I even asked if we could move to another building regardless that we paid for an ocean view room, we just wanted to be comfortable and enjoy our selves and maybe get a good night sleep. This was very upsetting and we will never be back to this hotel again.

Property is aging Reception area could use a face lift . Room was clean and bed comfy Like the proximity to restaurants and down town

A/C broken humid and hot was not informed when check in. And remain broken the whole time we were there horrible could not sleep at nights.

We have been coming to the Krystal for almost 20 years and the beach and staff never let us down. We will be back next February, thank you and see you all soon.

it was old and in need of work,service was bad and you where charged for everthing and anything , wont ever go back.

This property is falling apart. Feels like an authentic Mexican third world charm hacienda. Rooms have doors that barely shut, tiles that pop when you walk on them, views that save time having to use camera. Amazing beach front, with no beach amenities. The gym has 40 year old equipment that has broken cables, wobbly creaky cardio machines, and situated in a heat tank. However the nightly entertainment is even more lack luster, with Projected You-tube karaoke and limited uncomfortable seating for all! This is a one stop, lack of service, mind numbing hotel catering to low expectations and broken dreams.