Ocean El Faro Resort - All Inclusive

This hotel have terrible employees especially supervisor not even friendly very rude disrespectful we had problems with our reservation because for somehow the third party did not inform the hotel that we had 2 kids so the supervisor of the hotel that night called Carlos refused to let us check in if we do not pay them kids as adults as it was as triple price that we paid so we had to go checked in to another hotel for them to find out with their reservation teams due to the fact that we came late so the next day this same supervisor and other staff did not even apologise and talk to us as we are nobody so disappointed and disrespectful not even try to give us discount or accommodate us Very very bad place even though the decor as stunning Food was not good as had an allergic reaction after eating something which I never ever had allergies in my life

The resort itself was beautiful but there were pros and cons. More cons than I wanted. Pool closed at 6 pm so no night swimming which left little to do in the evenings. Drinks were weak, drank all day long with no effect. Food was the worst. The buffet was terrible and was really our only option since the snack bar ran out of burgers, basically lived on chips and salsa the entire trip. The restaurants which you needed to make reservations for was a joke. The reservation app didn’t work so you had to wake am up at 6 am to stand in line until 8 am in hopes of getting a reservation. The service was not pleasant. Workers badly made eye contact with you and you always felt like you were bothering them when requesting a beverage or asking a question. The resort has potential if they stopped it up on service, food, drinks and entertainment.

전체적으로 만족스럽습니다. 장점은 레이지풀.. 아이들이 정말 좋아했어요. 그리고 숙소 컨디션도 좋았고, 직원들도 친절했고 액스트라 베드 비용이 없어서 좋았어요. 단점은 쇼핑이 조금 멀고, 위치도 조금멀어요. 결정적으로 바다가 그리 좋진 않았어요

Beautiful resort. Very family friendly. My son had a blast. The a la carte restaurant the steakhouse and Japanese restaurant was amazing

This was the best resort we have stayed at so far. Food was plentiful and had a lot of variety. The rooms were very comfortable and spacious and the whole resort was fantastic. Would go back again!

The staff, and workers inside & outside the rooms are terrific. Very friendly. The entertainment was great. Our room : somewhat tired & in need of improvement. Like : water leaking under the shower door into the bathroom area; caulking in the bathroom needs to be removed/replaced; chips in the wooden floor inside the front door need to be fixed. Make a schedule of the trams that run around the resort available. Have someone/something available to assist people with mobility issues.

Ocean el faro Resort is amazing. Staff is very nice Property fully clean Cleaning crew work work work Food amazing Great and perfect place for family and friends and lovers

This hotel was very beautiful, exactly as advertise. The room was very clean and the people were very nice and well manner. Definitely recommended

The restaurant service is not 5 stars you wait forever while dinning a la carte and the buffet needs to be cleaner - food area and seating area. Great space but services need a major upgrade. I would not go there again