Our stay at the Frixos was not an experience we would like to repeat. It was particularly disappointing as we had very much enjoyed our stay there six years ago, and were looking forward to a relaxing and peaceful holiday. When we checked in, the manager did not tell us about the construction work going on next door, at the Palm Beach hotel, which is being completely rebuilt. If he had told us about it, we would have left without even checking in. However, we paid for our holiday, but soon discovered that relaxation was not going to be possible. When we went to the pool area on our first afternoon, we found the noise from the construction work next door was dreadful; there was a lot of heavy drilling, and several pile drivers were working on and off throughout our stay, as well as the usual noise associated with a major construction site. Work started just before 7 o’clock in the morning, and continued throughout the day with a short break at lunch time. There was no work on Saturday afternoon or Sunday, but that was the only saving grace. In the end we decided to leave two days before we were due to return home, and found somewhere quieter to stay where we could unwind and relax. When we told the manager of our decision, he refused to refund us for the 2 nights that we had paid for but did not stay. Instead, he offered us a discount against a future holiday, but we won’t be going back. We believe that a refund should have been offered due to the failure to disclose highly relevant information which would clearly have affected our decision to stay there. The Frixos website states that the rooms are soundproof, but they certainly aren’t soundproof against the noise of a pile driver. According to the developer’s website, work on the Palm Beach has been going on for a long time, and is expected to continue until the end of 2024, with the hotel expecting to reopen in spring 2025.
Перевести