Dann Carlton Quito: отзывы

I'm sorry to give this hotel such a bad review but my family and I are pretty upset. We stayed in this hotel with the idea of kind of "Staycation" as we live here in Quito and we just wanted to experience the great hotel. Unfortunately, we left very disappointed. We brought our kids for the experience of the hotel. They wanted to work out in the gym. Unfortunately, they weren't allowed. They wanted to swim in the pool. They were told they had to buy swimming caps. Neither of things were listed on the website as requirements. My daughter and my wife wanted to have the great experience of having tea in the tea room. She asked customer service if she needed to reserve a time for the tea room. She was told that she didn't need. Unfortunately, when they went to have their tea party, the same people said that they couldn't because another group had made a reservation and that there wasn't any other time available before they needed to leave. How disappointed was my daughter by this treatment! We left very discouraged and disappointed after being treated like this with such a nice hotel.