I am writing to formally lodge a complaint regarding my recent stay at your hotel. My experience was far from satisfactory, and I believe it is important to bring these issues to your attention to prevent future guests from encountering similar problems. Upon arrival, it became evident that the hotel is being used to accommodate the homeless. While I have no objection to this, it was not something I expected from a Travelodge hotel. The lobby was crowded with people seemingly without much purpose, creating an uneasy atmosphere. Additionally, the lift was out of order. As someone with a back issue and luggage, this posed a significant inconvenience. I was forced to navigate the stairs, which were filthy and appeared not to have been cleaned for at least a week. This lack of cleanliness extended to the corridors, further diminishing my confidence in the hotel's maintenance standards. When I reached my room, I was alarmed to see that the bottom of the door looked as though it had been tampered with using a crowbar. Although the room appeared clean at first glance, it had a strong odor of smoke, making it uncomfortable to stay in. This is unacceptable, especially since the room was advertised as non-smoking. The quality of the breakfast box was also subpar. Even a member of your staff advised against it, which is quite telling of its quality. I decided to raise my concerns with the hotel staff, only to be met with a dismissive response. They indicated that Travelodge rarely responds to complaints, a statement that seems accurate given that I have yet to receive a response to the email I sent following my stay. Due to the numerous issues encountered, I felt compelled to book another hotel. The new accommodation, while not significantly more expensive, offered a vastly superior experience. This contrast highlighted just how inadequate my stay at Travelodge was. This experience has been disappointing, especially as I chose Travelodge over my usual preference for Premier Inn, hoping to find comparable quality. Instead, I encountered a series of issues that suggest this property either requires a complete overhaul or should be considered for closure. I urge you to address these matters promptly and look forward to your response.
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