Holiday Inn Express & Suites Petersburg-Fort Lee

Everything met my needs to friend m the love cation service and convenience.

早餐比較豐富

The check-in process was fantastic. The young woman that checked us in was AMAZING and we wish that she stayed on-shift for the full stay, but it seemed as if everything went downhill after she left. The phone in our room did not work. The breakfast was mediocre the next day with exceptionally disgusting eggs. The room was spacious, but the service was catastrophic after the young lady left. There were no sheets, pillows or bedding at all for the sofa bed. It felt like we had to call the front desk for EVERYTHING throughout the stay - which was even crazier because again the phone inside of the hotel room did not work, so I had to use my cell phone to call the hotel directly even while I was staying in the room. It had great potential, but for some reason just did not measure up to the overall expectations that the young lady set at the start of our trip when I was checking in.

The hotel is good overall, but we booked this hotel because of the pool. Our kids were excited to swim after the long car ride. Unfortunately, the pool is under construction and can’t be used. The hotel should announce this ahead of time so families can factor it into their planning.

Staff were friendly and breakfast was good. Neighboring rooms were noisy but that happens I guess.

The manager, Mr. Dinkins, was super friendly and welcoming after a long travel day. Sandy, the night clerk, was exceptionally courteous. I had a sleepless night and wandered to the lobby at 1am. She got me hot water for tea. After a chat, I realized that she is a conscientious employee and cares for her customers. She goes the extra mile. The hotel was very nice. It was comfortable and clean. I'd definitely stay here again.

Door to room need adjus**ent. Seems like you can just kick it in. And the safety lock on door would not lock from the inside. It needed to be adjusted. Spoke with the manager and he told us he would try to find another room but we were tired and not feeling well (colds), so we placed a chair behind door.

Everything was great as usual. Stayed here several times for the last several years! This time the staff accommodated husband and myself when asked for a first room floor. I didn’t get the two ladies names but I checked in at 2:00 pm. I hope they’re recognized for going over and above!

The staff was so welcoming and friendly. Made our stay 10x better and was one of our highlights for our vacation. The pool was excellent as well. Food was good and loved the little study area at night. A staff member even held on to a lost air pod and returned it to me the following morning. Honesty and trust is clearly a fundamental and I couldn’t help but feel safe, welcomed, and taken care of!