Best Western El Rancho Palacio

Good welcoming at the reception, everything is clean and the rooms are nice and big. A lot of restaurant in the area. Breakfast room too small.

Heat was not on in the room when we arrived and it was 54 degrees in there. Water smells like sewer. Breakfast was not great - dried out eggs and half hard honey bun pastries. Just meh.

I felt the door was not terribly secure and listened to people setting car alarms. Overall average hotel with fantastic staff. Very nice folks.

Very loud noises from the road and somewhere within the hotel, made for a sleepless night. Also a very strong sewage smell outside. The girl at the desk was very nice and polite though

Easy check in and friendly staff. Room was clean and exactly what we needed for a night while on a road trip. And bonus points for being pet friendly

This was an excellent for us in Roswell, NM. The property is clean, the staff was welcoming and friendly, and the location was ideal for our 2 night stay.

I have stayed at this location exclusively every time I come home, and usually it is a very excellent place to stay. This trip, however, it was not so good. The ice machine was out of order, you had to go to the front desk every time you wanted ice. it’s just not really sanitary, to me, considering we’re still struggling with so many illnesses…and very inconvenient for guest and employees. Breakfast was subpar, sadly. Usually it’s really good. The AC/heater unit the buttons are worn off and I had a heckuva time trying to find out how to get the heat on. The clerk did say it was their down season, so maybe that was it.

Our stay was very nice. The room was comfortable, quiet and clean. We were especially pleased that we had Direct TV and were able to watch the National Finals Rodeo!

Our room was very clean. The owners take pride in keeping their hotel very clean. Sean and his staff and family are very friendly , welcoming and concerned that their guests are comfortable and satisfied!!