Staybridge Suites Austin-Round Rock

Stayed two nights- similar situation in both circumstances. Insufficient bedding (only had three of us in the room- second night, no extra sheet for couch so slept on a towel, as staff informed us laundry staff just “hadn’t gotten around to laundry today.” Single comforter blanket given had massive holes in it first night. Second night, given new blanket and some situation. Huge holes throughout. No soap by sink in the room. In past have stayed at Staybridge. Will not be doing so anymore. Spent around $170/night for this. Ridiculous that sufficient clean bedding and we had to use towels to cover couch, no soap, etc.

There was no trash cans in the suite, the sofa cushions were full of trash but overall the bed was amazing so it was ok.

Mold around bathroom sink, and kitchen trash was not emptied from previous guests (it stunk so bad). Breakfast left alot to be desired. Otherwise, decent stay for price. Staff was nice. Bed comfortable.

We stayed in a 2 bedroom suite with family. Staff was nice, breakfast was fine. The elevator was scary and would make loud creaking noises. We began to take the stairs to the 3rd floor instead. One of the bathrooms in our suite needed repairs as well. The bathroom faucet was coming loose as was one of the door jams. The lock on the hotel room door was also a problem. We had trouble unlocking it to leave the room each time we left.

Travelling with my 2 adult children and their partners. Booked a 2 bedroom suite with a sofa sleeper. When I pulled out the sleeper, there were crumbs under the cushions and no linens in the suite for the sleeper - had to obtain them from the front desk. The microwave was soiled and there were no teaspoons or table knives in the kitchen unit.

Do Not stay here! Not only was it over 90 degrees in the room but the air conditioning was broken and they would not give a refund. They also lied to ******* when I tried to explain the reason I was asking for a refund.

Had the impression age was getting to some things. We had an overall excellent visit during the holidays, but it appeared things were needing to be attended to. I trust these will be taken care of posthaste.

The property needs updating. Damaged walls and trim, plumbing needs improved hot water supply. Front desk staff were either rude or seemed too spaced out.

Great longer term hotel stay as each is a suite with a kitchen sitting room and full sized fridge and stove with a microwave. Wifi and breakfast included along with free parking. Close to the freeway and 24 hour staff on site for those late arrivals or early morning departures