Pension Sieg

Pension Boitz

"ABSOLUTELY AVOID! We booked a night with a friend, we were at the theme park for the day and sent a message before 7:30 p.m. (check-in end time) to warn that we would be 10 minutes late. She simply told us that it was not possible, the person in charge of handing over the keys had already left and this famous Christine simply left us outside in the cold (end of November) without any mercy. She then gave no more news, no response to our calls and messages but nonetheless collected our money. We contacted booking who requested a refund from the latter who refused it and who had the nerve to send us an email saying that we did not show up. We had to pay for another night in a hotel after staying more than an hour and a half in the cold while we found a solution. People like her disgust me. Never book with her!!!"

Sohana Lifestyle Apartments

"After a long, hot day at Europa-Park, we (6 people and a 2.5-year-old toddler) wanted to check into our accommodation at 6:35 PM (regular check-in is 4:00 PM). There was no key in the key safe. After a phone call and clarification, the accommodation called us back. We were able to enter the apartment with the emergency key. To our horror, the apartment was neither tidy nor cleaned! Everything was still dirty from the previous tenant (dirty towels, bed linens, trash, dirty dining table, etc.). Nothing had been cleaned. According to the accommodation, the cleaning ladies had apparently forgotten to clean. We couldn't shower, sit comfortably, or put the little one to bed. The accommodation arranged for two cleaning ladies (arrival at 7:45 PM), who cleaned the apartment in a rush in an hour, which is hardly a professional deep clean. The rooms weren't even vacuumed, and we had to button the bedsheets ourselves. They finished cleaning at 8:45 p.m. By the time all six people had showered, etc., it was incredibly late, and everyone, including the toddler, was completely exhausted. Additional cleaning the next day was only done at our request. Again, the cleaning was only done quickly. The accommodation only wanted to accommodate us for the basic cleaning, not for the inconvenience and restrictions we had experienced. Since we received no response to our request for a reduction, including repeated requests, up until check-out, we left the apartment as we had found it upon arrival. To top it all off, the accommodation accused us of leaving the ashtray on the kitchen table (a sort of indirect insinuation that we had smoked in the apartment) – which is not true. I reported this to the booking company. Ultimately, we did not receive a reduction. I have never experienced anything like this before. I will never book this accommodation again."

Pension Vanii, Apartments

"We were very pleased with our stay here, in one of the apartments. They are basic but extremely clean and with a decent bed, and matched the description and photos on Airbnb so we knew what we were getting. As we spent all day at Europa Park, we literally used the apartment to shower, sleep and have an evening beer, and for that it was perfect. Excellent value as well. The kitchen has a 2 burner stove, microwave and fridge and you could definitely put together a quick meal if you didn't want to go out. All bedding and towels were clean and the shower was good. Location wise you have everything you need, plenty of restaurants around Rust, 2 supermarkets a 5 minute walk away, and the main entrance to Europa Park is a 15-20 minute walk through the pleasant streets of Rust."

Ferienwohnungen Abendsonne - 8 Gehminuten Zum EP

"Unfortunately what makes the experience in these apartments are not the apartments themselves but how they are managed by the owners (apparently, father, mother and daughter). Apartments by themselves are nice and location is good only short walk from Europa Park. Despite admitting that majority of reviews in tripadvisor and the other booking sites for this property are positive, every guest has the right to post truthful reviews of what they experienced despite the “hostile bullying” replies the management of this property are very keen to post to any review with negative comments. It is the most strange policy to respond to negative feedback from customers, let alone the way they deal with customers upon their stay. The feel we get from the beginning to the end of the stay is unmistakable feel of ignorant, hostile, pitifully greedy with absolutely no regard to what you feel as a guest or the impression they leave at you. That is apparent in the attitude, in their hostile replies to any negative review, in the house rules they invented (which is their right, BUT should have been stipulated in the description of the property in booking or any other site they post their property in NOT just send it to you immediately after you pay this NON-REFUNDABLE reservation – very clever). Overall, they don’t understand nor they care of the natural relation between seller/customer or host/guest, there is a general feel of superiority & hostility which is disastrous on the long run really for any business and especially in “hospitality” sector. Just to give you the feel, we stayed and left and they never even address us by our names, they just don’t care to remember them not even the lead guest, and they didn’t care even to introduce their names to us, which is extremely strange in “hospitality” business. We are group of 8 among them 2 children below 6 years old. As some other guests indicated in their reviews, the bad feel starts right from beginning, after paying the non-refundable reservation immediately you receive what seems to be an automatic message with “some” of the house rules (includes cleaning of apartment upon check-out, and even that was fine to us although not disclosed in advance before we pay, what annoys it is the illogical way in applying such “subjective” rules). Upon arrival in car from a tiring road trip we entered into the parking lot, the first experience was a lady (daughter) stopping us from parking in the parking slot, and saying “you are the 6 people, right ? this is not your parking” and she guided us to the last slot beside which in the garden the owners seem to have sort of gathering with some friends probably. All the citing of some “more” rules and handed us the key was while standing beside the gathering !!! and she seemed more keen to go back to the gathering as quick as possible, however she and her mother walked us up to the apartment afterwards with again re-instating more un-disclosed in advance rules of for example i"