Urbano Hotel by Roots

They were very convenient & helpful. The food was delicious at their restaurants. My room had a beautiful flower on the wall almost like it could be hand painted. The only drawback is there is no elevator to go up. They do help you up & downstairs with your bags.

The property was in a great location. There are dining options, lounges, ShopRite and many vendors in the area. The hotel is fairly small but the staff is very attentive. I had an issue because the duplex I booked advertised a sleep sofa but there was actually a small loveseat that a Did not convert to a bed. They offered to put a mattress on the floor which was totally unacceptable. We were then moved to a small room with two twin beds. I chose this hotel and the room I booked because of the space it offered so I was very disappointed. Thankfully, I only booked for one night. The advertised breakfast was not very appetizing but I am very selective so I don’t fault the hotel. I would likely chose a different hotel if I returned. The I ❤️Accra sign right outside the door was an added plus. It is a great photo backdrop.

Always been amazing to stay at Urbano Accra. All front office staff is extraordinary polite and helpful.

For short term stay, All amentites are easy to access. Transprotation to and from the area is easy. Great place to interact with the local people.

Everyone at Urbano provided exceptional customer service. I received a warm welcome upon my arrival. Offered a glass of a traditional Ghana drink which was very tasty. My room was lovely. The shower water flow was excellent. I loved the room decor! On my return to Ghan I will definitely be staying at Urbano!

Generally, my experience at Urbano was great other than issues with my room not being ready on my first night meaning I needed to be place in an upgraded room and move the next day. Had the upgraded room been well maintained, with a working a/c this would’ve been great, but there were definitely visible signs of age and wear reducing the cleanliness feel. However, one I was given my actual room the space and maintenance was great, breakfast had good options, staff were friendly. Two issues here was the lack of standard drink options e.g., malt and coke at the bar and that without the a/c you could smell the rodent that had did in the ceiling.

Staff was really nice and helped me with suggestions for different things that I needed. The airport pickup was very convenient and I found the driver pretty quickly once I got to the airport.

Checkin was smooth. I was with my wife. We were given glass of juice as welcome treat. Hotel is closer to many restaurants. Staff wete very polite and helful. I had a one day stay but it was great. Would definitely stay there again

Overall this is a decent place. The staff is friendly, the gym is solid, and the rooms are alright. Breakfast could be better…there’s very little fruit. Also, the beds are rather hard, and towels are hard to come by.