Upon check in there was not enough bed linens or towels laundered to supply our room properly. We had to wait two hours, for them to be cleaned, so they arrived at 9PM. The pool is dirty and full of rust. The following day, the water to our room was disconnected due to a plumbing issue in their building. The sofa bed was miserable, bar jabbing your back…you could feel every spring. Awful. We ended up leaving mid day even though we were supposed to stay another day. The staff acted as though we should just be ok with the fact that their was no water to our room, and just understand that it was being fixed within “a few hours”. They did not offer to change us to a room with water. However they did refund our fee for the room in full. The staff member that did that acted as though we were being unreasonable and was not super kind…nor apologetic for the no water issue.
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