Residence Inn San Antonio Downtown/Market Square

The staff and our family definitely had a language barrier between us. The facility was clean, however, definitely in need of repairs The television in our room didn't even work. When we let the staff know, nothing was offered or handled, due to the fact that the staff we spoke with couldn't speak English.

Pros: Staff were friendly. Everything was clean. Loved pool/ hottub area. Breakfast was ok. Room- Bed was comfortable. Lots of room and kitchen was handy. Cons: needed room carpet updates with extra padding, could hear people above walking around. Door closes loud. Would prefer hand held shower. With no car a bit far from most restaurants. Had 2 shuttle drop offs. Uber works.

Check in was great and smooth. They had a shuttle that picked us up from the airport. Our room was a suite and it was spacious. It was a little outdated and the floor had some dead spots so it created a slight dent. The hot tub and breakfast were nice.

Residence Inn says they will pick up from the airport. We set up the pick up. When we arrived, a half hour before pick up time I received an email saying there were ‘technical difficulties’ and they would not be able to pick us up. There was no mention of reimbursement for an Uber or arrangements for a different way to get there. The hot tub was closed and dirty. The toilet in my room did not work and ran all night. I asked for a repair and went out for the day. When I got back, the handle was so tight, it would barely flush and the toilet ran every 9 minutes refilling. Again I asked for a repair and went out the next day. Toilet continued to run the entire time I was there, although it was every 20-30 min. it was a frustrating stay, I expected more out of a Residence Inn.

Overall its a good stay., just a little disappointed that there isn't any water bottles or house keeping done every day. No water bottles even the checked in day.. No house keeping after checkin but when asked they would give extra towels but for a marriot I expected more.

Great stay and amazing quality rooms with awesome staff at front desk

I didn’t like the fact you can actually hear the person above your bedroom walking in their bedroom. I was told by management that there would be a shuttle readily available for our trip to the Alamo Dome… that they would waiting at 5:00… There was no shuttle… but, lots of excuses and plenty of them.😟 For the remainder of our stay, management never once got in touch with us to tell us that a shuttle service would be ready for us When I visited Residence before the reserved dates, I had requested a bedroom downstairs, since I’m a senior. That didn’t happen.Again, excuses, that I had reserved the hotel with *******. I told him the management that I had come earlier in the summer to personally request a downstairs bedroom and to check out the accommodations. Breakfast was considerably good and tasty.

Clean and friendly staff. The advertising said there would be tennis court. Instead there was a basketball court only. That’s why I booked the place.

I left this hotel after 1 night of planned 3 night stay. The advertisement had suggested only 8 minute walk to conference center which was not true. The bed was hard and I hardly slept for half the night. I asked about sleeping in another possible room but was told all beds the same. At that point I knew I had to move to another hotel and went to another Marriott. I was not able to get a refund for the next two nights paid for yet as I did not have time to make contact due to business of meeting I was attending. I plan to do so in next day at most. It was disappointing because I have stayed at several other Residence Inns that were quite comfortable.