SureStay Plus by Best Western San Antonio Fort Sam Houston

Very friendly staff

They threatened me with police I have chronic pain and rushed me out then cuzzed me out I was so shocked now they have been trying to charge my account for over 600$

Awesoem

It is close to railroad track. The room is spacious and good. Door to bathroom was broken. Otherwise it was ok. Good service. I didn't feel unsafe.

The A/C was left by Brittany on the highest on purpose when we left the room. When we arrived they gave us room 327 it was dirty so we requested another room.The picture of the breakfast area has nothing to be the reality. Unsecured area. Never going back. Want a refund.

Sure Stay was in a questionable area. A few homeless people loitered around the bingo hall next door. Room was clean. Tvs didn’t work first night but the manager was nice enough to accommodate my family. Manager was very helpful with things to do in the area and very knowledgeable about the restaurants around the hotel. Not a bad stay just questionable area and complimentary breakfast consisted of one choice of cereal, powdered eggs, refried beans, and tortillas. Not consistent each day, and we stayed 3 nights. Not a awful stay, but not my first choice.

Horrible customer service from the front desk girl I asked her a simple question of what is fun places to go around the city and she gave me attitude and told me to search it up my self and it is very unsafe at night I was smoking a cig and drinking coffee on the benches next to the pool and there was this black trans man who I gave a cigarette then when I went inside my to my room they followed me and started to pretend to be in the room next to mine and started knocking on that door and my card wouldn’t work to open my door when I got to my room so I was stuck in that situation with them and in the morning when I informed the staff the guy in the front told me that he saw the cameras and he was following me but he did ended up kicking em out

It was a last minute reservation and was happy that we were able to check in very quickly. It was far away from our destinations for the day but was manageable. When we checked out there was a baby cockroach in one of the furniture drawers.

This was by far one ofnthe dirtiest, most dosgusting rooms I have ever stayed in. My family and i reserved this and didnt arrive until midnight so we were very tired and tried to make the best of it. We just slept a couple of hours amd high tailednit out of there. Hair, grime, dirt, dead bugs...everywhere you looked there was gross things all over the floors and in every nook and cranny.