Jacqueline
13 февраля 2022 г.
Upon arrival, there was construction going on so we were asked to park on the other end of the hotel which we didn't mind, but we had no idea of the major issues we would eventually encounter during our stay like the loud noise and hotel being out of water the entire 2 day stay due to the ongoing construction which was not stated in the ******* website. Anyhow, when we proceeded inside, the lady at the front desk was on the phone doing a personal call and eating Burger King. When she started to take my information, she did not hang up on her call and instead kept asking the person to "hold on". The front desk also had a clear sign up stating to "please wear your mask" which I did have mine on, but she never proceeded to put her mask on. After checking-in, we walked towards the elevators and you could smell a strong unpleasant odor in the hallway which only got worse once in the elevator. Once in the room, the door locks didn't close properly, the tv controller had batteries that didn't work, the a/c kept going out and making a loud noise, the walls had holes, overall the room was falling apart. You could also tell how the room had not been cleaned properly in months as the inside of the microwave was dirty and the top of the fridge was covered in heavy dust. In addition, I was glad I brought my own towels as the ones provided were clearly dirty with stains. My credit card was also compromised the day I checked-in. Overall, this stay was a nightmare and a terrible experience.
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