Crowne Plaza Cabana Hotel, an IHG Hotel

之前看過網評，有人説酒店給房間時有些歧視，當時不以為然，仍然下單預訂。結果，辦理入住時，池畔特大床房，給成2樓的可以看點泳池的房間。。 與前台溝通，給她看攜程網上的圖片，swimming pool side, 不是swimming view... 前台仍拒絕承認房間給錯，要我們自己跟預訂的第三方聯繫/確認/澄清。。 想着等這樣溝通下來，估計肺要氣炸。就策略上，不理論對錯，直接請求該換一樓泳池邊的房間。前台説，那衹能雙床房。（其實，溝通的那時刻，攜程上我預訂的池畔大床房仍然顯示有房，可以預訂…） 那天是感恩節，公共停車位免費。酒店不免，依然收15美元停車費。

房間內沒有保險箱，沒辦法安全地儲存貴重物品。衣櫃設置在廁所裡，有點奇怪。

酒店環境優美，房屋整潔，而且服務非常好。第一天晚上睡覺聽到有外面類似排風扇的雜音，第二天向前台反映，就給我們換了房間，新的房間和洗浴間比之前的都更大，住得很舒服

價廉物美的酒店，畢竟在米國少有住到低於一千的星級連鎖酒店，還包含早餐，我表示滿意。check in的時候如果前台在忙還可以選遠程的，工作人員也比較耐心。

沒有熱水供應，但是前台耐心地去找了餐廳倒了兩瓶水。

Location📍: on the way from San Francisco to the Silicon Valley and approximate 30 mins drive to the Silicon Valley. Nice choice if you plan to travel on self drive as there is no parking fee and the room is quite big with all the necessary facilities. There are also supermarkt around it within few minutes drive. Amenities🌐: a little bit old but still acceptable and in accordance to the price range.

First off, I'd like to give a shout-out to the night shift front desk person Tony. He was very courteous and thoughtful in helping me on my arrival day (12 midnight) and assisted with all my needs. Thank you Tony for your efforts! For the hotel in general, it seems the place is understaffed but I believe that is how other hotels operate nowadays post COVID. The location is great and is right in the middle of where I want to be north and south of Bay Area. Many rental car locations nearby so I was able to get to one within 10 mins radius. For the room, I stayed in the king bedroom pool side with patio. The bed was very comfortable and clean. However, the downside was that the connecting room doors were paper thin, and the gap between the door and the floor was more than an inch high, so I could pretty much hear every word the person was saying in the other room. They need to fix that or else guests really don't have any privacy at all. I apologize to the couple in the room next to me because I was on a call at 3am in the morning and didn't realize I had woken them up until they started talking and I knew how bad the sound isolation was. After that, whether it was day or night time, I had to resort to whispering all my conversations because I knew people could hear me in the other rooms.

酒店非常有年代感，服務員態度不錯，積極熱情，房間清潔衞生，但是裝修很久了，設備很是陳舊，早餐很是一般！

踩雷了，感覺受到了種族歧視。 安排了一間最邊上的，靠路邊，沒有走廊隔音的房間。外面的噪聲很大。 裏面一直有排風扇的聲音，打電話問前台。説他們也沒辦法。 外面看起來很好，住起來非常差，一個晚上都睡不着。