Hotel Mozonte San Juan del Sur

When I arrivevto the property understood why reservation could not be cancelled and no refund. The property was not clean. Dirty matress and disgusting pillow. The person that was incharge in the place only received order from Managua. She doesn't have authority, she can't decide or solve situation. ******* should review their clients service and assume responsibility

The photos you show on your advertising is nothing compared when you get to the hotel, for starters they give us a room with a broken window, all the heat from outside was coming inside, and because of the same broken window all the mosquitos a d geckos were coming inside too. We left that property and went to look for something better for my family because i wasn't going to put them thru the rest of my stay (we are on vacation and I want the best for my family) The safty issue was they had electronic locks with a code, but every code was written in the paper identifying the rooms. Might is well just leave the door open, the glass shower door it was held with clear tape.

We were very disappointed with our stay here. The pool was dirty so we didn’t swim. The room was very uncomfortable. Bad beds. The king bed was two twins pushed together. Couldn’t get out of the bathroom without help because a bunk bed overhung and blocked the door. Cracks in the sliding door big enough for mosquitos to fly in so we stuffed this with towels. They failed to tell us we had breakfast included until after our second night when we were leaving. Loud music and not well sound proofed. For how much we paid i I was expecting much nicer.

Very good surprise, the room was perfect Beach front and quiet by evening close to downtown The receptionist was very nice and smiling Only good vibes

We really loved the place. The manager Juan is super nice and treats guests with full respect. Our room was great and super clean. The only disadvantage with the location is that the hotel is across the river so you need to take a boat at 10 cordobas each time to cross. Locals pay 5 cordobas. There used to be a bridge before, but was washed out by the tsunami of 2012. There is a road behind the hotel, you can use to reach Pali much faster (1km)… no need to cross the bridge. The pool is well maintained and ALWAYS clean. We loved it here and even extended our stay by another week. Way the go Juan… we love you!

Management is horrible.. the y change me from room to room-. With out advice - no management on site - they only had a person that has no idea what he is doing - wverything is control from Managua - they do what ever they want with - customers — This is horrible place to stay- No customer service - I ask please to considered that I was with my kids , but no consideration - i ask to talk to management - nothing - the owner of this place doesn't care about guest -

Good staff Juan was accommodating to taxi and restaurants

Real big problem .. they over book and they send me to a next door place for 2 day until they had open room on the hotel I book.. the people on the other place was real bad. No manager onsite to give a better service.. only a care taker .. no professionalism. . I ask for extra bed. . It couldn't be done . Extra breakfast for a friend , they couldn't give it to me . I had a real bad time there.

The room had a beautiful view of the beach and ocean. The gentleman who checked us in was very helpful and kind and the woman who served us breakfast in the morning was a very nice lady