One Shot Tabakalera House

Great lication and near to main shopping area and the bus and train station Like the old building that the hotel is found in.

Hotel lobby just a desk in a converted Tobacco factory. That said the room we were allocated 110 on the ground floor. No direct view from the windows as the cills are 2mts high but loads of daylight (sky). All clean throughout. The very high ceilings / windows had very heavy curtains, one of which, the blackout liner was broken. We were assured we would not be charged for the damage done previously. We asked for a kettle but advised no cups available (nor tea / coffee) Breakfast (extra) was served in the basement by a seperate catering company . All food was served in jars. Different but quite nice!?! Asked receptionist if there were any nearby restaurants as the old town is a good 20min walk away (and as it was raining). We were informed No. She failed to suggest a nice restaurant/ bar on the 5th floor of the same building..... I don't think she wanted to be there.... Not sure I'd return.... Don't let that put you off San Sebastian...!

The hotel is located only about a 10 minute walk from Old Town and 20 minutes from La Concha beach which is ideal, the staff were extremely attentive and friendly and dealt with all of our needs. The hotel breakfast was always extremely fresh and is sustainability focussed. My only negative about the hotel is that it is located in quite a loud neighbourhood and was not the best place to walk through late at night

Very good hotel for a short visit to San Sebastian. The front office crew was always helpful and ready to give us recommendations for best places to get pintxos. However, the rooms are not soundproofed. Our room had a middle door (I guess it was convertible to family room) and we could clearly hear all conversations next door. Not a good thing when you get a noisy neighbour...

Loved the hotel, not located in the old city but is a walking distance from there (15-10 min). Really quiet area, and very easy to arrive from the train station. Very clean, big and comfortable rooms, staff very nice. Breakfast is really cool and recommended.

This hotel looks great in photos and has clearly been designed to catch the eye of those who like on-trend hotels, but once you arrive it all starts to feel a bit disappointing. Immediately on entering the room it was clear that the facilities were kept clean and tidy but were not well maintained. There were numerous marks on the walls, the hard flooring is very badly scuffed and worn, and the staircase decoration was damaged. Upstairs on the mezzanine, there were stains on the sofa and marks on the desk. Also there was spilt coffee stains on the bedside table. The bathroom was very clean, but again there was minor superficial wear/damage to the mirror shelf. The bed was clean and comfortable, but the curtains were a bit of a let down, allowing in just enough light to wake you up from both the corridor and outside, no matter how we arranged them. The layout of the room looks great in photos but could have been done in a much more practical way, by having the bed on the mezzanine and a larger living area. This would allow more wardrobe and drawer space and would have been a space big enough to open our large suitcase. With the current arrangement we were only just able to do this in the passageway. Also, the choice of noisy metal drawers that catch on a metal wardrobe frame in a hotel was just plain stupid. The drawers were so loud whenever they were opened that I could hear when our neighbours were getting dressed! Overall this is a decent hotel, but not great.

Pros: modern, some staffs are nice, some are not. Cons: late check in time. From 2pm, it became to 5pm because room was not ready. room 110 aircondition is dysfunctional. It turns on but doesnt cool the room. We complained first night and they said they cant do anything about it because they are fullly booked. They would have given a refund but i booked through ********** so they cant.. so they promised to have it fix the next day. On 2nd night, we still had the same issues. so i complained to ********** and they contacted the property and was told they are not willing to give a refund or any compensation for the mishap.. If you plan to book this hotel, think twice. If i were you, book elsewhere. Location isnt that convenient either.

We had a fantastic stay at this hotel with our 10 month old. The rooms are spacious and stylish and the service impeccable. We loved the facilities offered and it was in a good location for us - right next to the train station and walking distance to the beach yet far enough away to feel as if you were getting a real taste of Donostia. We asked for a cot for our daughter and this was set up when we arrived. They even provided a rubber duck for her to play with. The staff at the reception were friendly and helpful. Thank you - diolch.

My husband and I stayed there for one night in May 2024. We were extremely disappointed with the level of finishing in the room. The grouting was very mouldy in the shower. The toilet flush leaked for a while after each use. One of the side lamps was broken, the other dusty. The paint/ wood decor was chipped on the desk and the toilet brush. The wall paint heavily marked. The room definitely fell far below our expectations - considering the price and the fact that this is supposed to be a four star hotel. We stayed there on Friday night. It is now Sunday and the full cost of the room has been debited twice ( we paid online on their website and were asked to pay again upon check out - while told that we would be reimbursed for the first debited full charge). A very disappointing experience.