I could only give 3* as this reflects the terrible room we were given. We were given room 15 in the basement, can only compare it to a dungeon, the corridor leading to it was unwelcoming also. There was an intermittent bad drain smell in both the corridor & our room. This is quite frankly the worst room I have ever had anywhere in the world! So tiny that one person had to sit on the bed for the other to access the bathroom, door or patio. Only 1 bedside table, no room for 2, nowhere to put our clothes so the room was constantly untidy & we couldn’t find anything, 1 small cupboard that had black mould on the wall, it also contained a safe & small 2 drawer chest so unable to hang dresses. The small patio just looked onto a wall, the bathroom was minuscule & flooded every time we showered. The sink had a crack. There was nowhere to unpack toiletries & the extraction fan didn’t work. The room is not suitable for 2 people. I asked 3 days on the trot for a different room, we would have happily paid extra for a better room but apparently there were none available. Other negatives are the hotel was advertised with a bar & snack bar which were not open, also the small pool looked dirty, we never saw it being cleaned or the PH levels checked. Plus points were the bed was comfy & the hotel is super clean. The staff are pleasant too. Also lovely hotel cat! Breakfast is basic & is the same every day, the coffee isn’t nice as it’s just kept hot in an urn. Highly recommend booking a superior room if you choose this hotel as our experience was completely spoiled by the terrible room
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