Windemere Hotel & Conference Center

My wife and I stayed at the Windemere for 6 nights as part of a tour group. We travel a lot and it's hard to think of a more depressing place. It is clean enough but this property lacks any semblance of TLC. The heating system is a disaster; there is no way to regulate the temperature so you either sweat or freeze. Breakfast is appallingly bad: no healthy choices, out of basics such as cereal or milk, bananas showed up on day 3 and were gone by day 5 and the person manning the area could simply say "I can only offer what I have". Not even lids for the coffee cups! The front desk staff are well-meaning but clueless. We had a reservation for a king room but they gave us a queen saying that was all that was available. Yet after complaining, housekeeping found us a king in minutes. I asked for a power adapter because there are insufficient plug-ins in the rooms to handle all of our electronics and was greeted with a shrug. Even on check-out the staff had a difficult time figuring out our bill and they had to email it to me after a manager showed up in the evening. This is a very depressing and disappointing property.

I stayed here on a tour with others. The hotel was very dirty as was the room. It didn't look as though anyone had vacuumed the room for months. I used the shower tub combo but while showering, I noted a ring around the tub, I checked to see if this was a water stain, but NO, it was scum!!!! This was inexcusable. On Friday February 4 ,I was to receive a wakeup call at 9 am but the phone never rang. I called the front desk and she apologized. This too was inexcusable. There was no means by which to schedule your own wakeup call via phone and there was no clock radio. Good thing I always use my cell phone as back up. There is a pool, but not heated. The previous jacuzzi was turned into a grassy area.