Sport Hotel

Positives: Magical architecture, ski lodge at Christmas atmosphere, lovely and friendly staff, delicious food, amazing coffee at breakfast, first class location, provision of ski equipment lockers that are between the hotel and main gondola, dinner was epic, 2 free glasses of wine pp for TUI customers at dinner. Negatives: our room had the most squeaky bed I have ever come across - it woke us up every time we turned in our sleep. I spoke to reception about this on two separate occasions and although they were happy to help and claimed that the beds had been changed, we always returned to a screeching bed. Rooms also did not have tea/coffee making facilities which seems like such a basic nowadays. Reception were very kind to give me a kettle when I requested but this seemed to be more of an exception than anything else. On the whole, we had a fantastic stay but it could have been 10 times better if we could have slept!

Enjoyed a weeks skiing with my son. Rooms big enough, very warm, shower hot and cold. Breakfast fine but hot food was lukewarm as always. Dinner was in opposite hotel. Lukewarm food and not always hot plates, good choice but we didn't always eat there. Tui customers get wine with dinner but it's hit and miss if you get your quota. Drinks in hotel were so expensive 71 Euros for four drinks, only drank there once. Locker room very near gondola.

We (a group of 13) stayed here with Crystal early Feb 2024. As others have said, the hotel is a bit of style over substance. The public areas are extremely stylish, albeit underused. Meanwhile, the rooms are rather dated. Many of them look out onto a large concrete wall at the back of the hotel. The rooms are nowhere near as big as they look in the photos. On the plus side, the rooms are warm - too warm really - with a large bathroom and plenty of hot water. There is limited wardrobe space, particularly drawers, although there are coat hooks, essential for skiers. Breakfast is very good. Huge portions of fresh fruit, all the usual cooked meats and cheese, hot food and a variety of breads and rolls. Evening meals are taken across the road, in the Sports Village hotel. Their dining room is huge, seating around 300. Its atmosphere is a bit 'staff canteen'. Food is buffet style - plenty of starters and soup. Mains are a mixture of ready cooked dishes - mainly meat stews of various types and roasts ( we had chickens, suckling pig, beef shins and pulled pork) - together with freshly cooked meat or fish on a griddle. Desserts were mainly small pastries and mousses, together with several ice creams. The main problem was that most of the food was lukewarm, not helped by cold plates and having to queue for fresh cooked food. It was also disappointing that, despite comments from 2022 about this, the situation with wine hasn't been resolved. Crystal guests have half a litre per couple included. Sometimes this was served by the glass, sometimes bottles were put on the table and sometimes you were charged. I had a bill for 33 euros for 3 glasses to sort out before we left. We did get the Crystal rep to sort things out and, on the last night, signs appeared saying it was 2 glasses each ( although there didn't seem any allowance for non drinkers). The other issue was the cost of things in the hotel. The first evening we had a coffee and 2 spirits after dinner. Coffee was 4.5 euros and the two drinks - whisky and brandy - were 47 euros!!! There was a Spa across the road but it was 65 euros per person for 3 hours, treatments extra. All in all, the hotel is good but certainly not 4* away from public areas.

Hotel stunning and perfect location for gondola. Food Amazing. Staff very friendly. Rooms very dated and in need of a refurb...definitely not 4* - take a kettle and cups if you want hot drinks in your room. 2 small supermarkets down the road for supplies.

Amazing week at the Sport yet again. Have stayed here on 3 occasions and the hotel always excels. My step son traveled with us this year and was amazed so much so that he said it was the best food in a hotel that he has ever had! Arrived on New Years Eve and attended the gala dinner which was superb and set the standard for the week. The evening food was incredible every night with a great choice of salads, meats, cheese, soups, main meals and of course desserts. Our room was lovely and clean if not a little warm and the hotel is so well situated just across the road from the boot room and gondola so not lugging your kit half way through Soldeu! We used the spa and although expensive was worth every €. The staff at the hotel are fantastic and cannot do enough for you. Can’t wait to return next year for my daughter’s 21st. Finally cannot fail to mention the Xmas decorations which were unbelievable and certainly helped that Xmas spirit last a little longer!! Well done to all at the Sport keep doing what you are doing !!!

Lovely cosy hotel opposite the gondola staff are lovely hotel is spotless and amazing spa. I couldn’t get my son out of the kids club. Only negatives were drinks are very expensive and would have been nice to have a kettle in the room. An option to have spa included would be a good option as it’s well needed after a day of skiing. Can’t fault the hotel would highly recommend.

Wonderful stay in the Sport Hotel, early January 2023. There were 4 of us, including a young adult with mild intellectual disability. From the moment we arrived with Crystal Ski, the staff were excellent. They accommodated us with 2 rooms beside each other, which worked wonderfully well building up confidence for the ID adult. Rooms were spotless, serviced daily and well stocked. Beds and bedding very comfortable. Great shower in the bath! Especially appreciated after skiing all day. Breakfast was fab with hot and cold options, fresh breads, juices etc. Certainly set us up for the days skiing. Dinner in the sister hotel across the road was great. An underground corridor links the 2 hotels. Great variety in self service meal options, something for everyone. Located across the road from the gondola, 1 minute walk and hotel ski lockers on the route. Would highly recommend this hotel, lovely staff where nothing was too much trouble for them. This was my 3rd stay in the Sport Hotel and it won't be my last. Thanks for another great week

We enjoyed this hotel! We visited after Christmas and stayed until New Year. We booked as part of a package with Crystal Ski. The hotel reception and bar area are lovely and welcoming with amazing festive decorations. The staff at reception and in the bar were helpful and friendly although we found it sometimes slow to get service for drinks especially if sitting in the lounge area. The rooms are basic but the water is warm and the beds are comfy. They have all that you need with full toiletries and hangers etc. Our only issue was that it was ridiculously hot - everywhere! We had to wear t- shirts to dinner. Dinner is served in the hotel opposite but on the same site and the food is fantastic. There was a good offering for children with an ice cream station and toppings. The New Year’s Eve dinner was amazing with special food, champagne and party bags of hats and decorations which the children loved. The ski lockers, hire shop and gondola were all within 3 minutes walk and easy to negotiate. Our top tip would be to use the chair lift instead of the gondola at busy times in the morning as there was no queue and it’s only a few minutes extra walk. We used the spa one afternoon. It was €46 for 3 hours and in our opinion totally worth it! You would pay much more in the UK for this level of spa. We went at 3pm and it was quiet for a couple of hours until everyone finished skiing. The minimum age is 13 and they are quite strict about this. If you think you might go, take your own flip flops as you have to wear them and they charge €7 for a pair. The hotel reception will provide robes. Our only issue was the communication between Crystal and the hotel. The website states that you are entitled to 1/2 litre of wine per room per night. The restaurant first wanted to charge us for wine, then offer one glass per adult …. This went on all week with us having to negotiate at every mealtime which was embarrassing for us and the staff involved. This should be agreed between the companies and sorted out for future guests. It was disappointing that after being told we would be given packed breakfast bags for our early transfer, the communication had once again broken down and there was not enough left for any of our party of 8! The Crystal rep said that the chef had not made enough. We would absolutely stay at this hotel again and would recommend it to others.

Stayed for a week in the hotel as part of a Crystal Ski package. First impressions really good, comfortable and large reception and bar, covid restrictions had just been relaxed so only the usual scan of passport and credit card details upon check in. All staff very pleasant and helpful and extremely hard working! We were informed at check in that our half board evening meals were in the sister hotel across the road, Sport Village. Which I have to say is a really lovely hotel but it would have been helpful to have been told that there was an underground tunnel linking them therefore avoiding the need to go outside, we only found out when chatting to a local three days into our holiday! Evening meals were all lovely with plenty of choice, having wine and water included as part of our package was a nice touch. Breakfast was served in the Sport hotel daily so easy enough, felt the food here was inconsistent and not too impressive but always managed to eat something! We didn’t use the spa facilities over at the other sister hotel, The Hermitage, as they wanted €50 each for 2 hours! Ski lockers were directly at the gondola and so convenient to ski down to the bottom at the end of a day and take a lift up to them, fully heated and staffed by a lovely team. Definitely worth an upgrade to mountain view room, the views were lovely, lying on the bed chilling after a long day skiing before heading out for the night, watching the last of the days skiers navigate their way down black run Avet was great entertainment lol The shower looked unimpressive however, it was super! Hot water plentiful and powerful. Lots of space in the room and the double bed was super comfortable and massive. We have stayed in nearly every hotel in Soldeu and The Sport didn’t disappoint us so would definitely stay again.