Grand Palladium Kantenah Resort & Spa - All Inclusive

This resort is amazing. Large with lots to do but everything still feels close. The beach is beautiful, palm trees for shade, the water is shallow and we saw plenty of angel fish a few feet in. There is free kayaking which was a nice surprise. We stayed in a swim up room and never used the pool but it was fairly warm water. We had butlers who were awesome Erick & Eduardo, they made us feel at home and helped us book dinner reservations ect. I have been to Mexico many times and this is by far my favourite location. Food is great, the grounds are pristine, and there is always something for the kids to do. We spent some time at the family pool and the service was always fantastic! 5 stars

Grounds are beautiful. Pools are great. Food is good for all inclusive. Concierge was super helpful. Thank you Illiette! The biggest downside to this property is room service is basically non existent.

Typical all-inclusive - have to get up a bit early to get decent chairs by the pool. Some of the advertised restaurants were not open. Upon arrival we were told that we could not get a dinner reservation outside of the buffet for 2 days, and on one night not until 9:30 PM. You can only make these reservations with the concierge, so not an efficient system and not enough capacity. The buffet was decent but repetitive. We were there for a New Years Party on the beach which was extremely well done and fun. It was quite well attended and the music was great.

It was beautiful, clean, well maintained and comfortable. The beds were comfortable, the staff was awesome and the grounds were immaculate.

Bartenders need to use better syrups and fruit juices.

1) The room key was not working for us for the entire stay and we had to wait 20-25 mins every time we had to unlock the door with the assistance from the concierge. 2) Room service - The room was not replenished for snacks and soft drinks in spite of multiple requests. Room service did not clean the room during our stay ( 1 of the rooms as we had booked 2 rooms). 3) They have a marketing program which tries to sell travel club membership to unsuspecting guests. They request for one hour of your time but they end up using 3 hrs of your time and try to pressurize in to buying their product. 4) The property is a controlled environment especially if you want to eat outside the property. You will need to travel atleast 20 miles to be able to get food.

Great location, even better staff. Very kid-friendly. The focus on an eco-friendly environment and the POP team were outstanding!

The place was very beautiful, my personal issue was the room the room felt very humid and as if it’s full of mold and it smell moldy. Room was somewhat clean took forever for the cart to arrive and most of the time it never came.

Had a great time. Awesome resort. Some of the restaurants can be hit and miss but overall the food was great