Hasdrubal Thalassa & Spa Yasmine Hammamet

Very nice hotel for couples

This hotel is HIGHLY overrated. I am not sure how it is a 5-star hotel. Customer service at breakfast is really chaotic. They behave as if they're in their home. They forget your oder and they do not make attention to details. You ask them for hand sanitizer they tell you "look over there or we don't know"...they really lack professionalism. During check-in they give physical key, no magnetic card to access your room. What if someone loses the "one" key? Do you bring someone to change the door lock and corresponding key? I asked front desk for toothpaste and told me they don't have... Overall, you feel the hotel is really aged and might be a very good one in the past. I definitely encourage you to look for other 5 stars hotels in the region, otherwise you will get deceived

Dès l’arrivée , un bouquet de roses m’attendait.. la chambre était la même que d’habitude au 4 éme. Tout le personnel est aux petits soins, du petit dej au dîner. A la piscine du spa, Nizar est exceptionnel ainsi que pour ses massages. Très à l’écoute et dévoué. Au bar de la piscine , Hassen et Anis mettent de la bonne humeur et sont très professionnels. Hassan est très réactif pour nous préparer les transat dès notre arrivée. Au restaurant, Ali et ses collègues sont très présents , un vrai plaisir. Le soir , notre table réservée était tjs décorée avec soins. Nous avons passé comme les autres années un séjour exceptionnel.J’oublie les femmes de chambre et leur décoration ds la chambre chaque jours.. C’est un réel plaisir d’y retourner, les normes sanitaires sont partout et nous nous sentons en sécurité. Un grand Merci à tous ainsi qu’au directeur.

Point positif : j'ai adoré la Thalasso. Points négatifs (il y en a beaucoup) : j'ai payé une suite avec vue sur la mer. Mais j'avais plutôt une vue sur les balcons de l'hôtel à côté. Pourtant, l'hôtel était quasiment vide. Donc à ne rien comprendre. In fine, rien ne sert de prendre une chambre supérieure car vous serez déçu. Ensuite le petit déjeuner c'est plutôt 10h30. Il est annoncé comme heure limite 11h00, mais à 10h30 le personnel a presque tout rangé déjà. Enfin au sujet du personnel c'est soit excellent soit vraiment très mauvais. Par exemple le personnel de la Thalasso est excellent (aimable et professionnel). En revanche lors de mon tcheck out, la jeune femme qui a encaissée mes extrats était très très très désagréable pour rester gentil. Bref, beaucoup de points négatifs.

Nice Looking hotel, staff very happy and friendly and spotlessly clean.. If there was another 50 guests it was a lot.due to this food choice extremely poor.only 1 of 5 restaurants open. Pool and pool bar closed, beach area had no beds and no entertainment, no air conditioning in the room so couldn’t sleep

Hasdrubal Thalasso Hammamet is one of the oldest hotels in Hammamet, and while it may show signs of age, I was pleasantly surprised by the overall cleanliness, large room, and charm it offered. The hotel's aging exterior might not be the most visually appealing due to lack of maintenance, but once inside, I found the interior well-maintained and quite nice. The cleanliness of the rooms and common areas was commendable, which greatly contributed to a comfortable stay. I wanted to add that it was enjoyable but events which happened during my stay destroyed my enjoyment. Despite its age, this hotel manages to retain a certain charm,unfortunately some staff is  friendly but some other staff's demeanor adds to the negative experience. My recent visit to the à la carte restaurant was marred by an unfortunate incident that left a lasting negative impression. While I had initially looked forward to enjoying a pleasant dining experience, what I witnessed was completely unexpected and unacceptable. During my time at the restaurant, someone decided to engage in public urination, which was not only unsanitary but also highly disrespectful to the establishment and its patrons. Such behavior is entirely inappropriate and should not occur in any public setting, especially a place where people come to enjoy their meals. I believe it is the responsibility of the restaurant staff to maintain a safe and comfortable environment for all customers. In this case, it appeared that the staff either failed to notice or address the situation promptly. This incident significantly detracted from what could have otherwise been an enjoyable meal. Kamel the server was informed and witnessed the incident but didn't do anything. I hope that the restaurant takes measures to improve its security and staff training to prevent such incidents in the future, ensuring that customers can dine without experiencing such discomfort. I must say I was quite disappointed with the level of customer service provided by the receptionist Ghada. While the hotel itself had a luxurious ambiance, the receptionist's attitude was much to be desired. I had hoped for a warm and welcoming experience when I was asking for change, but instead, I was met with a receptionist who was not nice at all. She appeared disinterested, and her demeanor came across as unfriendly. It's essential for a hotel of this caliber to have staff who make guests feel valued and appreciated whatever they're wearing or whatever they look like, but unfortunately, that was not my experience, no smile, no eye contact, not even being regarded as a customer.  Yes that was Ghada who forgot the meaning of the word receptionist. I believe that the front desk staff play a crucial role in setting the tone for a guest's stay, and in this case, it left a negative impression. I hope the hotel management takes note of this and addresses the issue to ensure that future guests have a more pleasant experience with this lady and others like h

This hotel is gorgeous and the suites are beautiful. It was so easy to relax and unwind in the quiet and elegant surroundings. The staff was very friendly and accommodating. The breakfast buffet was lavish and dinner options were great. Spa trea**ents are not to be missed, the spa staff is very professional, and the prices are reasonable. The outdoor pool, the salt water indoor/outdoor pool and the beach were very pleasurable. I spent 7 days by myself and I wasn't bored for an instant during my stay. There is no animation in this hotel, it is a paradise to relax and rejuvenate.

Hasdrubal Thalassa & Spa Yasmine Hammamet indeed is one of the best hotels in Hammamet. We were greeted with lovely flowers and refreshing lemonade on arrival. The staff here is literally the best! Our suite was huge, me and my friend had separate bedrooms with a private balcony and even private bathrooms and toilets and we shared a gorgeous living room with another terrace with a lovely view to the Mediterannean. The food here was delicious, we loved the iftar experience at one of their restaurants. But the best part was the SPA experience. We had the best massages and procedures here. We took their signature procedure and it was totally worth it! Can't recommend it enough!

Big Thank you to Mr Samir Nsir the hotel GM for his passionate service and his great leadership. Especial Thanks to Samir the Hotel Duty Manager for His personalised Service. Not sure how he remembers The hotel guests by name ? Brilliant. We'll done. Thanks to all Hasdrubal staff for their attention to details and genuine care during my stay at the Resort. Another happy and memorable experience at The Spa. I am not surprised the hotel deliver 7 Star service, since they are a member of Luxury Hotel of The World.(SLH) Please keep up the Good Work. I will return soon. Philippe