Anaya

Definitely the worst experience till date. Lack of staff and executives are unprofessional. Don’t expect to check in at the time mentioned. Staff doesn’t have any clue when they can provide room. No empathy at all. Wouldn’t recommend.

If i could give a worse rating i would.. Went for my fiancée's birthday and it was totally ruined Staff is the worst at their job, will argue and pass on the task to someone else so that they don't have to take responsibility When i say staff I mean Ms.Shanti who was first alerted my issue but told her junior to not to call her for this Then Mr. Jamal who promised the issue will be sorted but refused to answer our calls post that Lastly Mr. V***n Ghosh who kept defending his staff for all their mistakes which in turn blew in his face Travel there at your own risk coz they'll make sure to run your day after you pay a premium for this

Very poor guest service. We were denied basic pool amenities. Even through the rooms were vacant, we were denied our preferred room location. Staffs are not at all cordial. Breakfast served was very basic and not at all up to the mark. Would not recommend Anaya or Fort to anyone.