Premier Inn Southampton City Centre (West Quay)

Rang a few times to request interconnecting rooms. 3rd time I rang they said we have a twin(I think it was) room and family room so couldn't be interconnecting (even though booking said family rooms) had to request they be changed to two family rooms. Got there and we're pleased to see they were interconnecting but then had to trapse back to reception to ask for the internal door to be unlocked. We were absolutely disgusted to find human faeces on the underside of the toilet tissue holder. Reception were very apologetic and did clean it but it did make me concerned how well the rest of it had been cleaned. I think the cleaning staff need to hold themselves to a higher standard (although I appreciate that the person who left the poo were utterly disgusting) Staff were very friendly and helpful but I was really put off my the cleaning standards.

One of the best Premier inn,s I have stayed in. Excellent service from Sue, Jenna, Elle and Anthony. Lovely clean rooms well done to the housekeeping team. Will definitely stay here again. Location is fantastic. Breakfast and dinner amazing.

Ideal clean efficient staff very friendly. Staff on hand to help with taxis to dock and free phone to a taxi firm

I was pleased with the new upgraded room provided. Quiet, comfy, great sleep. Fridge in the room was a bonus!

I stayed for one night in a quiet room overlooking the car park at the rear. . The room has recently been refurbished and a nice touch were the purple lights in the bathroom. It was spotless I work in travel as a tour manger so spend a lot of nights in hotels and for the price this was excellent Kristian in reception was very helpful during check-in and also whilst I had an evening meal good value for one night and would definitely stay again if going on a cruise to from Southampton. John Lewis and M&S are just across the road I didn’t have breakfast but the evening meal was fine ( gammon grill) and promptly served In the morning I walked to the the cruise check in so was v convenient.

I have never been to a Premier Inn in UK such extremely clean and comfortable, the toilet is extremely clean too and the water of shower is hot and strong enough.

Stayed here the night before a cruise and couldn't fault it. Clean and comfortable rooms, very friendly and helpful staff and a good selection of dishes for both breakfast and dinner. On returning from the cruise, we were able to leave our bags in the hotel for the whole day, until our evening flight. They only asked for a donation to a charity. Really a great service.

Excellent service. Christian was great. Located in a very central place shopping centre next door really helped for what we forgot. Very close to the docks and car park easily located behind. £6 for the night not £5 as advertised in premierinn website

Very convenient for cruise terminals and shops! Room is what you would expect from a premium inn. Very clean and functional . Lovely staff warmly welcomed - Elle did a fantastic job of serving us a pleasant meal. Managed to get a deal which included evening meal and breakfast - fantastic value