La Quinta Inn & Suites by Wyndham Horn Lake / Southaven Area

Poor customer service, limited towels in hotel bathroom, called front desk to ask for towels they stated they were completely out. No trash bags in room trash cans . Elevator was down all weekend. Breakfast horrible, front desk rude. Over charged my debit card.This was not a pleasant stay at all.

Please know that I am rating my stay in my room this review does not reflect the conditions and stay of other customer rooms. The stay was okay. The hotel was very noisy and I could hear snoring through the wall. The bathroom ventilation system is not great. You can see water damage at the lower boards of the walls. Due to the moisture and humidity in the bathroom creepy crawlers tend to make their way to the shower and sinks. The hotel in general has an odor but I’m sure it’s from the humidity throughout the hotel that keeps the odor around. The coffee maker was dirty and the cups had old coffee drippings on them. It was gummy bears stuck to the carpet and beside the beds. I also notice spider webs in the corners of the room. The iron was not usable due to a previous customer burning something on it. The blow dryer did not blow hot air. Overall my stay was okay.

The front desk staff excellent customer service hotel was clean and nice friendly and pool clean definitely will be back had my daughter 9th birthday party yesterday day it was a success

Room is not clean. Had to get wipes and they were dirty after cleaning. Tub has mildew, room smells, overall dirty. You can tell cleanliness is not a priority. No crib available for my child. Had to ask for towels even know they know the amount of guest.

Rokms are nice but our toilet ran all night long. We also had a room above us where the people were making lots of noise. A call to the desk and I was told he's tell them to be silent. They were about 10 minutes.

The bed was hard, no comforter or duvet. On the weekend, breakfast over at 9 (who gets up early on the weekend). The shower sprayed everywhere, the wallpaper in the shower was peeling. There were weird brown stains on the carpet. I'd never stayed at a laquinta before, but felt it was ok since it was a Wyndham Laquinta... i was wrong

It was amazing. The front desk clerk was amazing. She made sure everything was good. She went above and beyond to make sure all the guest was okay.

Stopped here on our way to Oklahoma with our pup. We had a great room Super clean and nice! Would definitely stay here again

I couldn't get tv to work, phone didn't work, cracks all over bathroom floors and shower. Front desk clerk came and got tv running, but couldn't fix the phone.