Florence Suite Boutique Hotel and Restaurant

A really wonderful stay . The lady at reception (Kim) made us feel really welcome and anticipated our needs before we did . The location is ideal . Right by the beach and the breakfast is top quality. Have stated here several times over the past couple of years and will do so again

Very pleasant hotel. Quiet. Gastro pub linked to the hotel just across the road was great too. Helpful staff. Nice big room, clean and well decorated. Comfy bed. Easy walk to the sea front. I recommend rebooking parking if you need it. Would definitely stay again.

The name of the hotel is the Florence Hotel on Malvern Rd, very little signage and what signage there is small and tucked away in doorways. The hotels main name is the Mercer Hotel on Florence St, large signage. The Florence Hotel reception is co-located at the Mercer Hotel reception. I found this very confusing and just plain complicated.

Thank you so much for a great stay. Clean and spacious room and the staff were so friendly and helpful. Food was excellent too.

Amazing hotel, great staff and food, but cleanliness left a little to be desired. Windows and bathroom don’t look like they’re done regularly.

Enjoyable stay at the Florence Garden hotel. Excellent & friendly service from all the team.

This is a very nice hotel (our second visit) and the rooms are very comfortable and clean! All the staff are very pleasant and helpful. There was a good choice for breakfast, well cooked and nicely presented. The property is close to the seafront and within walking distance to a number of good restaurants.

We had a 1 night stay in a standard double room. For the price we paid it was very good. Room was small but very clean and nicely decorated, no view out the window. Bathroom too small to dry yourself in and the toilet is right up against the door. They do provide a kettle but the cord is short so to reach the socket I had to put the kettle on the floor and the tea cups need to be bigger. Staff were lovely especially the reception supervisor who was very polite and helpful and when I asked for a fan she brought one straight up. Hotel is a collection of lovely old buildings in a residential road close to the seafront. Reception gave us a permit to park in the road round the back. Breakfast was busy so had to catch the attention of staff to get a menu and order. Food was nice but poached eggs hard. I would stay here again but would pay for a bigger room.

Pleasant but not as advertised! We booked an executive room for 6 nights. The bathroom was diabolical the toilet inches from the wall making it impossible to use comfortably. We politely asked for another room but was told it would cost a further £100 to move .The staff seemed dismissive, so we had to take the option but not happily .The photographs on the hotel site show a large bathroom exactly as you would expect from the term executive . To me executive indicates plush and spacious. Breakfast was ample but for six days they couldn’t get the order right and on the last day it seems we were forgotten and had to alert them we were there , Breakfast took 1 hour . We paid extra for parking yet on two occasions we couldn’t park in the spot allocated, once they moved the culprit the second time we had to park in another bay ( not a big issue ) but again spoilt the overall experience. We love the area and plan to return but won’t book here again . Seems they lack in customer service and should advertise the rooms accordingly .