Comfort Suites Old Town Spring

The front desk lady is SO sweet and SO welcoming. The hotel lobby is beautiful and the rooms are very spacious and super clean which is a HUGE deal to me 🙂

The room was clean, and everything was in good repair. The walls were pretty thin, though. I could hear it when our neighbor turned on the tv before 5 AM, and voices in the hallway were loud and clear. Lilly, at the reception desk, is a treasure. You should treat her well, and ensure that she never leaves.

The front desk employee was super nice. Very spacious room and the bed was very comfortable

This is a great place to stay. The area is quiet, parking convenient and the freeway is easily accessible. The property is nice and the Roma clean.

One of the staff members at the front desk was very rude when I first arrived. I almost didn't even want to stay. The room was comfortable, but the guests nearby were loud the whole time. I don't think I'll be going back.

There is much to like here, and it is done at a budget price. However, the front desk does not understand their own reservation system. Due to issues outside our control, we needed to stay an extra day. We notified the hotel three days ahead, two days ahead and the day before our scheduled departure, saying we needed to extend our stay by one day. Anyone at the desk told us we had to come back on the morning of our departure to request the extra day. Of course, when that day arrived, there were no available rooms. So, despite my medical condition, we had to pack up, find another hotel, move, and reload everthing in the car. Move into the new location, etc etc. This was totally preventable, but the staff did not know how to amend a reserved future date. Nor did they make an effort to find out. Let me be clear, the hotel is fine. The building, equipment, linens, location ... all fine. But if the staff can't do their jobs, anything can jump the tracks and knock you down.

Front desk super nice, huge shout out to Lilly for being the nicest person ever. Breakfast was standard, loved the pillows in the room, that the fridge actually kept my beer cold. Clean place. Felt safe.

We checked in and the room smelled like an ashtray despite being a non-smoking hotel. 2nd room we moved to already had a guest in it when we walked in. Was told there was no more rooms like ours unless we wanted two single rooms. With 3 small children, that wasn't feasible. We had no other option but to stay in the ashtray room. Asked for air freshener and was told there was none. When we opened the sofa bed there was something in the bed that looked like fesces or vomit. Turns out it was food. We were disgusted. The young man cleaned the food and provided fresh clean bedding and pillows. He found a plug in air freshener which helped slightly. Later he brought a tiny air freshener for the room but the scent was awful so we didn't use but we were grateful for the offer. He tried his best to fix what he could and said he'd talk to the manager about getting us a refund for the room. Checked out the next morning and was told the same thing by the young lady at the from desk. Waiting for a refund but highly doubt it will come

When I booked this room for my son, daughter-in-law and granddaughter, I read the reviews and determined the property would be a professional venue. Unfortunately, my family witnessed a disturbing spectacle between employees during their stay. A spectacle that entailed one female employee telling the other male employee with the threats and get their hands off of them with a very determined and strong voice. When my daughter-in-law asked if everyone was "okay" the male approached the desk and asked not to call the police. Not a professional establishment ... also this all happened in front of my 6-year old granddaughter. I will not be booking any future rooms with this establishment. And would love to get a refund of my money! Thank you.