Premier Inn Manchester Old Trafford

No surprises, no delights. As expected so we booked a practical location, with parking ( didn’t realise overnight fee is £6 as often it’s free at Premier inn for overnight guests) and standard amenities. Bathroom shower curtains had some smell otherwise standard cleanliness. Breakfast a slight miss as most Premier Inn can do a better cooked English full breakfast. Given our purpose and location of hotel, we would stay again.

Visited with my missus from 22/5/24 to 25/5/24 with high hopes but where to start checked in fine that was all well and good immediatly lift on the one side of hotel failed and was still broke on the saturday which if you have any mobility issues isa huge problem . Got to the room all well and good it seemed my missus noticed a crack in the wall id didnt seem like anything at first as it was plaster but during the awful weather wednesday the crack had gone from minimal to the entire length of the wall and worrying it was leaking water quite badly i noticed this ruffly 0430 am had no choice but to walk down 4 floors of stairs to go to reception showed lady on reception the photo on my phone of the crack in the wall and the water leaking i was given the response i should have reported it earlier even tho we had been asleep for five or so hours and there wasnt a issue at that time was told we had to move rooms ok fair enough was given a key card and it was wrote on there room 331 we packed our stuff back trudged down ro room 331 key card wouldnt work by this time its way past 5 am tried and tried no joy well apare from waking up a very annoyed customer of the room apoligised perfusely showed him the key card and number on note wr were given we were embarrased to say least i stayed with the bags my missus went back down to reception same ladys response was oh i ment to write 333 new key card again back up finally into the room what was like a furnace with a window what wouldnt open and the air con would last a hour at most before it switched off .. we managed to unpack dosed back off about 0730 more issues in the room sadly bathroom had mold all along shower glass at the bottom ill fitting glass in shower which ment when you used the shower the vast majority of the water went into the middle of the bathroom which isnt great then you had the issue of the bathroom light which triggered the extractor fan i have 2 at home but the noise from this one was so loud even with the bathroom door closed you had to turn the tv right up after a few minites you could not hear the tv as the fan was that bad myself i chose to use the torch on my phone as a light so i wasnt made tone deaf ... oh and had another problem every time we went out into manchester or where ever when we got back our key card wouldnt work for room which isnt great as were the other side of hotel from reception and when you have no lift its not a good idea to have people removing carpet in corridors which at 10am is a issue when people are moving about mpat deffo not worth the money we paid for the 3 nights

I have stayed at this hotel several times and always experience a welcoming and high standard of service both from the reception staff to room service and the restaurant, nothing is too much. The location is wonderful and the rooms are presented and cleaned to a high standard. The staff such as Debbie, Marie and Aimee offer a fantastic service and are a delight to be around.

Rich was amazing. Great atmosphere, drinks recommendations and personality. Thanks for recommending the drinking spot's in the city centre for a night out. Thanks for a 5 star experience - we’ll definitely be back for some weekend drinks. Make sure you stock up on Jagermeister .

I was waiting in the queue to check in and i did notice an elderly man being told that his room had not even been cleaned yet (her words) so he’d have to go in a different room even though he specifically booked that room. That wasn’t really fair as his room should have been priority. He wasn’t happy as well. the employee said “Do you really need this room? he said “Yes as i booked it specifically”. It went on and on. Ok so my room was good, clean and stocked with towels good view from the seventh floor. It would be nice to have hot chocolate sachets as i don’t drink tea or coffee i didn’t have breakfast as i think for one person £10 is a bit much when you only want a piece of toast or something. I’d stay there again as it’s convenient. I saw that they had a large car park although i didn’t need to use it. Thankyou Kerry

This hotel is in a great location; Tram stop just 2 minute stroll away.. staff were great from Debbie on check In very knowledgeable and then Marie Ricardo and Sydney in the Bar/Restaurant area very polite and friendly , we have stayed here quite a few times the only thing I would say is if you are going to eat in the restaurant then book it when you check in.. I think they possibly need more staff in the kitchen so that the restaurant could be used to full capacity.. but the food was spot on so the system must work.. 😋

All the staff have been really helpful but amilee stood out from the rest of them and was exceptionally good and helped with anything we needed. Really good customer service. The hotel is clean and tidy and easy to access everything when needed

Had and amazing time and a joyful experience, went for an Esports event and the hotel was extremely suitable for the trip. Amilee was great and always respectable to me had extremely good customer service. Hotel was clean and all facilities were working

Everything was brilliant apart from ultimate WiFi which the codes didn't work most of time due to error occurred also when requested a room clean twice it didn't get notified. There the 2 small issues