SpringHill Suites Houston Sugar Land

I wanted to love this hotel as I have stayed at SpringHill's before. However when we arrived to check in for our 3 night stay at around 8:30pm, they didn't have a room ready for us and we had to wait around 20 minutes for the room. The front desk employee did offer us snacks during our wait. The room did not have enough towels, sofa sleeper cushions were stained as one of the bed comforters. Refrigerator did not work either. On the second day we discovered mold on the ceiling by the window. We were moved to a new room. Customer service was great. The other problem I had was that when making the reservation, the room was advertised as having a trundle bed. That was not the case. None of their rooms have trundle beds according to staff. Breakfast was ok but could be better. On our last morning, they were out of almost everything when we went a little after 8am.

Very good hotel and service

房間大，設施齊全，住的舒適

Lisa and Ashtyn were super welcoming and made check in very easy! My room is clean and the hotel a**osphere is warm.

The hotel is a gem hidden behind a porsche dealership. It's not in a great area. The staff make up for it. We were treated with such kindness. They saw we were tired and our door keys didn't work. They came and fixed it and brought us a snack for the trouble. Invited us to come have a tea or a hot chocolate. The breakfast was very nice. Building was clean. There is one problem. If trains bother you this isn't the right hotel. There are no horns but there is a railway yard across the street. You will feel the locomotives moving. Quiet but shaky. Didn't bother us a we live in a small town held hostage by loud trains. The rooms were nice beds comfy. I enjoyed this stay. Again the staff really stand out.

Fast and easy check in. Host offered me a bottle of water- it’s a small gesture, but was so appreciated. Outstanding.

When we arrived at our room the sofa had crumbs on and appeared stained and unclean. There was no hand soap in the bathroom and I had to retrieve some soap from the front desk because there was no staff available except the front desk clerk. On the way out of the hotel my sister almost tripped over a long metal piece near the front door that was supposed to be affixed around the carpet in the enrty way. The front desk clerk was notified of the broken metal piece.

The property is in a convenient location with good access to number of restuarants and shopping etc. The service at the property is not good at all, we stayed in the room for two nights and room was not cleaned after first night of stay, we called multiple times and we were put on hold for more than hour before someone at front desk answered. Even then the room WAS NOT CLEANED. we had to go and get the extra towels as if there is no one is available to deliver them. The bathroom doors, draws are not working propertly ie we can neither lock them not keep them inplace. Overall the service is terrible !

Blood stains on carpet….big.could have been replaced as they are carpet tiles.asked to be moved. Second room better but still stained carpet. When I asked front desk they said they had had several complaints about the blood stained carpet. when I asked why it hadn’t been fixed then, the girl said, well housekeeping can’t get the stains out. So I said then why doesn’t maintenance replace the carpet tiles. She said she didn’t know. But they were doing some renovations next year. I thought it was very sad that they wouldn’t let carpet issues like that. Go on for six months to a year because in the future they’re going to do something. when the manager was asked about this, he was very unprofessional and even rude to us. Absolutely unacceptable will be treated like that by a manager. The manager alone cause this review. Not even the stain on the carpet and I’ve been treated right I wouldn’t have necessarily had this type of a score.