Честные отзывы об отеле BreakFree Acapulco от реальных посетителей
7.9/10
Хорошо
Отзывов: 23
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Честные отзывы
Местоположение7.9
Удобства7.9
Сервис7.9
Чистота7.9
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Все отзывы(23)
Положительные отзывы(16)
Отзывы с фото/видео(4)
Отрицательные отзывы(2)
Balitrip2019
Дата заезда июня 2024 г.
Семья
10/10
Превосходно
Дата отзыва 2 июля 2024 г.
The location was perfect. Apartment very spacious and clean. The view from balconies were amazing. Staff were lovely. A stroll across the road to beach. Amenities were clean and comfortable. Will definitely be staying here again, can’t recommend this place high enough.
Перевод
Ответ от объекта размещения: Dear Michelle, We very much appreciate your comments regarding your stay at the BreakFree Acapulco Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kylie Batt Manager
Гость
Дата заезда февр. 2024 г.
Другое
2.0/10
Дата отзыва 1 мар. 2024 г.
I booked a 1 bedroom ocean view unit. When we got there we were on the 2nd level with a view of the surf club and other buildings. We had to urgently go to a function so couldn't complain straight away. When we did the hotel said they were fully booked and could not offer another room. I sent several emails in the days/weeks following to the hotel with nil replied. Very disappointed and we paid extra for the ocean view we did not get. I at least expected a reply but just got "crickets"....
Перевод
Ответ от объекта размещения: Dear Michael, Thank you for taking the time to tell us about your experience at the BreakFree Acapulco Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Since receiving your review, I have looked back to find the correspondence that you mention & unfortunately we have not received anything. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kylie Batt Manager
Jan S
Дата заезда мар. 2024 г.
Семья
8.0/10
Очень хорошо
Дата отзыва 21 апр. 2024 г.
Love this property! We have stayed here most years since 2012. The location is 5*, the apartments are spacious and clean. Many have been updated over the years, and are very comfortable. Most apartments have ocean views, particularly from level 6 and up. Full kitchens, great pools and outdoor BBQ areas, and of course the Northcliffe surf club over the road. Easy walk to Surfers, and light rail at the end of the street to go further afield.
Перевод
Ответ от объекта размещения: Dear Jan, We very much appreciate your comments regarding your stay at the BreakFree Acapulco Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kylie Batt
Jennifer F
Дата заезда мар. 2024 г.
Семья
10/10
Превосходно
Дата отзыва 3 апр. 2024 г.
It was a pleasure to stay with Acapulco. They had good old fashioned service which was a pleasant change from staying with private Airbnb owners that think they are doing you the favour by letting their unit to you. It was a very professional experience and they had a nice personalised thoughtful touch in leaving Easter Eggs by the door on Easter.
Перевод
Ответ от объекта размещения: Dear Jenny, We very much appreciate your comments regarding your stay at the BreakFree Acapulco Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kylie Batt Manager
KoPro M
Дата заезда февр. 2024 г.
Поездка с друзьями
8.0/10
Очень хорошо
Дата отзыва 1 мар. 2024 г.
Hotel was older but well looked after. My only complaint is the lack of air-conditioning and ceiling fans. 1 air conditioner for a 2 bedroom suite isn't enough, especially with only 1 ceiling fan too. Plus the halls and elevator needed some kind of air as well.
Перевод
Ответ от объекта размещения: Dear Guest, We are pleased to hear that you enjoyed your stay with us & look forward to welcoming you back in the future. Sincerely, Kylie Batt
Гость
Дата заезда февр. 2024 г.
Другое
8.0/10
Очень хорошо
Дата отзыва 1 мар. 2024 г.
Great location , parking is always an issue, comfortable bed,good size unit, close to good takeaway and surf club. Light rail at the end of the street. Generally a good place to stay, interested to see the renovations.
Перевод
Ответ от объекта размещения: Dear Guest, We very much appreciate your comments regarding your stay at the BreakFree Acapulco Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kylie Batt Manager
Freedom56673942650
Дата заезда янв. 2024 г.
Поездка с друзьями
10/10
Превосходно
Дата отзыва 20 февр. 2024 г.
Great location, clean, well maintained, excellent staff. Rooms are quite a good size. Nice partial view of the ocean. Right across from the surf club. Only one criticism, not enough teabag variety, only one. Liked the Perrier water in the fridge, complimentary. Aircon worked fine as did the ceiling fans. TV easy to use.
Перевод
Ответ от объекта размещения: Good Morning, Thank you for your lovely review. We are pleased to hear that you enjoyed your stay & we look forward to welcoming you back in the near future. Kind Regards Kylie Batt
Гость
Дата заезда нояб. 2023 г.
Другое
4.0/10
Дата отзыва 11 дек. 2023 г.
Location was perfect. Value for money for our particular apartment compared to other family members staying at the same time was well below average! Our apartment was clean however VERY outdated and in desperatew need of a renovation ( looked like ti had never been renovated since its initial construction 40 years ago ). Be carfeul how you koo as this very much dictates what quality of room you end up with. Booking online is not clear nor concise regarding what type of beach view you get. I was annoyed to pay the same for other apartments which i would rate 10/10 for quality when mine was 1/10.. On site parking was managed sloppy. i didnt like the fact we had to empty our own rubbish either from the room when we left. Bedding was inadequte, ceiling fans were too noisy to turn on, needed air con in the bedroom not just in the lounge area. Just not value for money AT ALL!!!! Very disappointing!!!!
Перевод
Гость
Дата заезда мая 2023 г.
Другое
10/10
Превосходно
Дата отзыва 7 июня 2023 г.
The rooms are very spacious and one of the best ocean views on the Gold Coast from our room (54). Full kitchen and laundry. Amazing indoor pool and spa. Directly across from surf club for meals and a short walk to Cavill Ave. Would definitely recommend and did not want to leave. The only negative was that we had to hunt for an allocated car park and once found we didn’t want to move car for fear of losing it.
Перевод
Ответ от объекта размещения: Dear M6982STchristinew, Thank you for choosing to stay with us and taking the time to share your feedback regarding your stay at BreakFree Acapulco, Surfers Paradise recently. I'm pleased you enjoyed our large spacious apartments and spectacular ocean views. Having the BMD Northcliffe Surf Club across the road is a great asset to the area as is the new ocean pathway that connects Broadbeach and Surfers Paradise. Thank you for your feedback regarding the carpark, we are in the process of working how to improve this for our guests or at least make it easier to find. We hope to see you again soon for another positive stay with us. Sincerely, Sarah Richmond General Manager BreakFree Acapulco
Гость
Дата заезда окт. 2023 г.
Другое
8.0/10
Очень хорошо
Дата отзыва 19 нояб. 2023 г.
Excellent stay. Next to beach. Staff friendly and helpful at reception. Only negative is construction across the road. Please note only limited reception hours. But do have safe for after hours. Would stay again
Перевод
Гость
Дата заезда мар. 2023 г.
Семья
10/10
Превосходно
Дата отзыва 23 апр. 2023 г.
Spacious units - a bit outdated but very clean. A perfect spot to be on the GC with Northcliffe Surf Club across the road and great beach access. The parking situation is not good with us being told to park only in spots with orange dots - would be better if you could just use the unit numbered spot and didn’t have to change or scramble for a spot each time.
Перевод
Ответ от объекта размещения: Dear SJH254075, Thank you for choosing to stay with us and taking the time to share your feedback regarding your stay at BreakFree Acapulco, Surfers Paradise in April. I'm pleased to read how happy you are with our location and how spacious our apartments are; we are very fortunate to be located so close to the beach. Please also note we are in the process of reviewing our parking situation and appreciate your suggestion. Thank you again for your feedback and we hope to see you again soon for another positive stay with us. Sincerely, Sarah Richmond General Manager BreakFree Acapulco
Гость
Дата заезда авг. 2023 г.
Другое
10/10
Превосходно
Дата отзыва 10 сент. 2023 г.
I recommend these apartments for family holidays. Very relaxing stay. Lovely outlook from our apartment with light sunny balcony. Very nice decor in my apartment and comfortable beds. We watched sunrise over the ocean from our balcony and was spectacular.
Перевод
Гость
Дата заезда июня 2023 г.
Другое
10/10
Превосходно
Дата отзыва 1 июля 2023 г.
Clean and tidy though bathrooms and cabinetry were somewhat dated and worn, kitchen well stocked with dinnerware and cookware 2 bedroom apartment well priced suited our needs, 2 balconies one ocean view one hinterland was lovely
Перевод
Гость
Дата заезда мар. 2023 г.
Пара
10/10
Превосходно
Дата отзыва 23 апр. 2023 г.
Sarah, the manager, was an absolute star She was a shine example of of fantastic customer service and true professional When we come back to Surfers Paradise, we will definitely be booking the Accapulco Hotel Well done, Sarah, you are brilliant
Перевод
Ответ от объекта размещения: Dear Steven D, Thank you for taking the time to express your gratitude and feedback of your experience here with us at BreakFree Acapulco. I am delighted to read that you were so happy with my customer service as the BreakFree Acapulco team and I strive to provide professional and fantastic customer service every day for all our guests. Thank you to you and your family for choosing to stay with us and should the opportunity arise to visit the Gold Coast again we look forward to welcoming you and creating another positive and memorable stay. Kind regards, Sarah Richmond General Manager
Гость
Дата заезда мар. 2023 г.
Пара
8.0/10
Очень хорошо
Дата отзыва 10 апр. 2023 г.
We had a great week in sunny Queensland at the Breakfree Acapulco in Surfers in March. Great spot and very clean, apartment could do with updating, but it had everything we needed. Staff very attentive. Comfy bed and good facilities with both indoor & outdoor pools. Would recommend
Перевод
Ответ от объекта размещения: Dear Djecpe, Thank you for choosing to stay with us and taking the time to share your feedback regarding your stay at BreakFree Acapulco Surfers Paradise. We are delighted to read that you had a great week and enjoyed your visit to our hotel. It is always encouraging to learn that guests are satisfied with our service, as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another memorable journey with us. Sincerely, Sarah Richmond General Manager BreakFree Acapulco