Wyndham Phoenix Airport/Tempe

The hotel is rundown. The first room we were assigned would unlock. We took the long walk back to the desk. A maintenance man happened to be there so we walked back to the room. He determined that the door was mis-aligned and we would need another room. We walked back to the desk where we were assigned another room. We walked to that room to discover that it had a strong cigarette smell (it was a non-smoking room). After traveling all day, we were too tired to walk back to the desk and ask for another room, so we just lived with it. Bathroom was grungy and the room was in need of a renovation. I would not stay there again.

I loved staying here because the rooms have balconies, So I'm to drink a glass of wine and watch the sunset. Also is very quiet I enjoy staying here

Horrible stay! Day 1 I was across from the elevators room 265 and across from a black glass door that said employees only, well those employees were infront of my room all day playing laughing and talking. I called the front desk because I work night shifts and needed to rest during the day. Well they said they would send someone to check and see what was going on up there. The noise continued until I finally got up to leave. When I went to the front desk she switched my room. The next day I came in from work and asked the guy about a late check out, he said they couldn’t do it. So I asked if I could pay for an additional day, he responded they couldn’t allow that either because they were sold out. So I went to my room and proceeded to check online for booking. It allowed me to book another night. I then went to the desk where I met a young lady who informed me they in fact where not booked for the night and could allow me to book an additional day. I went ahead and declined for I no longer wanted to spend my money somewhere where I didn’t feel comfortable l. She did me a late check out and by 1:56 housekeeping was coming into my room without knocking and I had to yell to inform them I was not dressed. My check out was for 2 :00. I finished putting on my clothes and when I walked out housekeeping was sitting outside of my room. I definitely would not stay here again.

Average

Great staff

It was just ok. Service the night we arrived was not so good. The guy at the counter was nowhere to be seen, had to ring the bell at it took him another min to come out. After getting our room, I called the front desk to get another blanket. The phone rang and rang, No answer, waited five minutes called back with no answer again, then walked down to the front desk, and again no one there and took him a minute to come out. The next two days service was fine though. The place was a little rundown could use an update, our tub/ shower combo was not in the best shape, but the room was clean, and the bed was comfortable.

The room was very bright with a huge light right outside the window and not good enough blackout shades. Also it was near the elevator and the shower head isn’t adjustable so that was challenging. But it’s a nice place. Isn’t run down and employees are nice and efficient. It’s the kind of place you stay at if you want a place to sleep and eat.

Didn't have a shuttle or ride for us from the airport. Didn't know about buses, Transit or anything to get around town on.

This property has amazing customer service. The front receptionist are very friendly and nice. The place was very clean and organized and the rooms were also clean