Holiday Inn Express & Suites San Antonio - Frost Bank Ctr

Very clean and staff was excellent. We loved the breakfast. We will definitely be back.

There were of restaurants close by, but lots of construction on the roads. You could still get around, but had to fight the traffic. Was pretty clean. The beds were comfortable. Breakfast very good!

The hotel room fixtures were a little dated but the room was clean and comfortable. The mattress and bedding were very comfortable and we slept well.

This place is pretty awful honestly. I checked in last night with an employee who was so sick they could barely talk. I then watched them wipe their nose with their bare hand and then grab my ID and credit card off the desk. He was also coughing openly. Then for some reason I’m in the handicapped hotel room with a shower head that is about as high as my belly button and the nozzle holder is broken so it’s even worse. Then the pool and hot tub were closed ‘because it rained’. That’s not how pools work. They claimed they put new chemicals in the water because it rained and it takes a long time for the water to be ready again. Having taken care of pools and hot tubs before, this is ridiculous. The other lady opposite the sick boy is also kind of abrasive. Definitely not a welcoming feeling here. Would not recommend.

The water and shower pressure was not great. A light switch didn’t work. The breakfast was great.

Clean spacious room, great breakfast (bacon was amazing), felt like a safe area so no concerns on that end

Everything about this was good. The breakfast was actually really good. I loved having dove products. I have nothing to complain about but you guys could get new shower heads.

The hotel was clean and the breakfast was great. The staff were friendly and professional. The location was also convenient to where I needed to go. I would have given all excellents, but the bed was a little too hard for me. My back was hurting all night and when I got up in the morning. The room was very clean though. It was also pricey for the area its in. I was pleasantly suprised by how nice and well ran it was.

Customer didn’t have any alternative plans for maintenance . Adjust fan in restroom was not working and restroom was stinking. I saw big mouse at the gate. Overall i felt dirty compared to other hotels.