Mercure Kooindah Waters Central Coast

Bit run down. Pay top dollar for room and do not receive daily service of rooms. Air conditioning leaked on bed and spat black flakes all over bed

Excellent facilities, room was clean and tidy. Staff were always professional and attentive. Food was lovely. Would stay again.

環境美，下次再來

We were placed into a room on the top floor that was not ventilated at all and therefore was stifling to say the least. I had to ask for them to do something about the air conditioner that was not working. They did place us into a lower floor but it was frustrating to have to ask. We booked dinner at the restaurant through front desk only to have to stand and wait while the staff member tried to work out why we were not booked in and couldn’t provide us with a table. After about 10 minutes she did find us a table but it was unprofessional and unorganised of them to confirm they had booked it but then be told it wasn’t. We were then told we couldn’t have the room for the entire stay and that we would need to move last night so when we packed everything into the car to move rooms we were told last minute at the front desk that we didn’t need to move and that someone should have called us. No one called us or communicated! Either way we won’t be staying at this one again.

Overall, most things were very good. A good asset is your staff who were unfailingly helpful, friendly, courteous and welcoming. We enjoyed our room which was spacious, clean and modern. We opted for the 'eco' choice and passed on a refresh of towels during our two night stay. Best to have more towel-rails available if you're encouraging this option. And perhaps some new towels and one of the two was rather threadbare. We had two breakfasts and one dinner during our stay. The breakfasts were a 'treat' with every possible option on offer and the hot breakfast choices were varied daily - well done! We had one dinner in the dining room and this was a treat too. Danielle made us very welcome and was helpful with the menu and professionally attentive. We loved the broad range of menu options, quality and quantity of our meals and the presentation. Again, well done. On both evenings we opted for a stroll in the streets adjoining the property and this was peaceful and easy. We were a bit disappointed that we (not golfers) were not permitted access to the course pathways as we would have loved to explore more of your beautiful landscaping. Overall, a relaxing and very enjoyable stay! Thanks.

From the check in to check out.the bed was so comfortable we had a fantastic sleep, the room was so relaxing, comfortable. We will definitely stay here again and recommend this place . The inside pool was beautiful to swim in , breakfast was not fantastic but good. Service was lovely in all areas.

Loved the room convenient to restaurant and all facilities

It could do with some refurbishing inside the units and outside could use a paint. Room service menu is very limited and doesn’t cater enough for veg eaters.

Air conditioning in bedroom needs to be operated by customer for temperature