Extended Stay America Suites - Portland - Tigard

Tried to check in past midnight after paying for a room, and they refused to let me check in and refused to refund my money. I paid for a room that they wouldn't let me use.

Trash around the stairwells, stains and spills on the concrete, shopping carts parked under the stairs. Checkin poorly executed by the staff. Interior room space passable but only barely. Damaged wall surface, remote for media didn't work, chips in bath tub. Never again

Bed was hard, floors were dirty , bathroom was dirty. Women’s intimate clothes were on dresser. I was told they were having issues with hiring cleaning people. The room also heavily smelled like smoke.

The stay was very good. The bed was a little uncomfortable. Overall we enjoyed the night there.

We started in the first room and the bed fell apart within seconds of touching it and the room reeked of cigarettes so the moved us next door. The door would not open properly. You had to keep trying the door and literally slam into it over and over until it opened from the second they checked us in. We complained and asked for help every day and got told the guy kept calling out. Then we asked for the dishes they are supposed to provide and they had none the whole time. They were unwilling to help with bedding and linens throughout the stay so we washed them ourselves for $6 a load. Don’t stay here.

Good other than TV didn’t work and house cleaning kept knocking on door 2 hours before check out.

We were assigned our room. We went there open the door and the room was trashed. Towels and garbage all over the place. Load the luggage back in the car and go to main office. Both myself and my son are disabled and require a main floor. We were told they had no other rooms and ours would be ready in 30 minutes. Mind you this is at 430 pm fine we left came back in an hour assuming our room was clean. Nope still trashed. Load the luggage back up and back to the office. We were then assigned another room which was clean but smelled like cigarettes but that smell went away. Beds were hard as rocks. We were happy to leave. Our home was having new floors installed and we need to stay elsewhere and close to the brain therapy place my son goes to. It just was a terrible experience sadly

Booked this property because I had had a good experience with it's sister property in San Jose. But I ended up checking out immediately and stayed elsewhere. The carpet in the lobby was sticky, there were construction workers and random people loitering all over the property even at 8pm, and my room was extremely dirty. Crumbs and debris all over the table and carpet, and the bedspread was covered in bleach stains. The front desk worker was super apologetic but there was no way I was comfortable actually sticking around. The property is also pretty isolated and did not feel safe.

I was disappointed that they had no hair dryers. I know it sounds petty, but I was unable to pack mine.