Tours is notorious for poor hotel parking so we telephoned this hotel prior to booking to confirm that parking was available, which they confirmed, so we booked a non refundable room rate at the hotel only to receive an email with the confirmation of booking that there was no parking available! We telephoned to query this and was treated to a very angry women who was not prepared to discuss the fact that we had previously telephoned to confirm the parking availability insisting there would be no parking for us upon arrival. Booking .com kindly managed to arrange a full credit for the hotel's failure to honour the contract. Beware as the hotel was still advertising parking availability for accommodation on the same day we had booked.
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