Quality Inn & Suites Kearneysville - Martinsburg

the fridge in my room didn't work, which I discovered when the soda was warm and the leftovers were spoiled. heater would only turn on if set to 78, and wouldn't cut off until I lowered the thermostat below that, so either off or on, nothing automatic. walls were paper thin. I heard the neighbor on both side of me and they heard me. While talking to family back home the front desk called to tell me the folks next door complained about the noise. TV wasn't on, I was alone in the room, only talking on the phone, and it was loud enough to bother folks. The "eggs" at the free breakfast were inedible. The sausage was a little better, but I still only ate half of one. Location was great, staff were friendly, but I won't be staying here again until they do some major renovations.

The cleanliness, the 4 star hotel at a 2 star price. Specially their free hot breakfast menu which includes make yourself hot waffle, egg, sausage, hot cereal, yogurt, bread, creemcheese, muffins, raisin bagels, 4 types of real juices options. Rooms have all facilities, even exterior swimming pool (It was closed during winter months :() My wife and me we both were well rested and happy.

Very clean. Excellent breakfast! I was a little worried when I came in just a few minutes before the end, but it wasn't crowded and they still had some of everything.

They dont tell you that youhave to pay either $100 or $200 deposit depending on how you pay! Our room was on second floor the door had a huge gap in it that you could see in the hall and than the room beside of us had a family that decide their children could run wild in the room until 5:00 in the morning along with the parents screaming at them and their tv full blast all night. Complained to front dresk the responds was ill tell the boss.. like what?? I do understand that they have no control over the guest in their rooms, but they could have possibly had done something about that room. I definitely wont be staying there again!

From the first use, the toilet did not flush properly (water level rose almost to rim, and slowly drained out, but not completely). The front desk clerk told us she didn't have anyone who could look at it, and we should ask for a plunger when we returned after our evening out. We did, and plunged ourselves, only to have the toilet "run" all night. The next morning I walked up to the desk to check out. The clerk did not look up at all. I said, "hello, we're checking out." Without looking up, she told me to put the keys in the box on the counter. I then said that I wanted to follow up on the problem with our toilet and suggested she file a maintenance report because our plunging had not solved the problem. She sullenly told me that if the night clerk had reported it, she couldn't do anything else about it. I said I had no idea if it had been reported and that she could check on that so the next customer didn't have to deal with it as we had. She ignored me and didn't respond. Otherwise, the hotel is run down and the "breakfast" was lame.

Well kept and a beautiful building that I admire every time I drive by I always wanted to stay there and I finally got the chance and it was great. Can’t wait till the next time I know where I’m planning to go.

The overall property was ok. However our room was not very clean. There was a used bar of soap left on the bathroom vanity, the jetted tub was not very clean, and there was little lady bug looking bugs everywhere.

Not nearly as clean as clean as it should be. Cigarette butts all over the entrance outside and one was in hallway outside my room

bedspread was disgusting, tv was broken, room smelled stale, electric outlets on the bedside table did not work, coffee was undrinkable,