Hotel Anand Castle

I had a terrible experience at the Hotel Anand Castle (Kashipur) On February 21st, I made a reservation by calling them multiple times and every time I was given a different price. Eventually, I booked the room for Rs 2240. However, when I arrived at the hotel, the room was not as it appeared in the pictures and was very dirty. The sofas were also dirty. Based on this, I believe the hotel should only charge under Rs 1000. If I rate the hotel based on cleanliness, I would give it a 2 out of 10. For service, I would give it a 5 out of 10 and for food, I would give it a 6 out of 10. Overall, I do not recommend staying at this hotel. It was a complete waste of money and I had a very bad experience.

Stayed 2 nights in Nov 23. Right on main road which remains pretty congested but easy to find. Overall stay pretty poor mainly due to total lack of professionalism and expertise by hotel staff. Only saving grace was the ***ager Mr Praveen, who helped in every way to solve problems. Right from check in everything was on request from soap, to shampoo, to tea coffee sachets. If they brought you soap, you had to ask for towel. Then ask for shampoo. Then ask for tea cofee sachets. Then ask for a cup. Then ask for a spoon. TV did not start and u had to call someone. AC control is with hotel ***agement, you cannot adjust. Door did not lock from outside. They had a rooftop party so declined food. Mr Praveen somehow ***aged to arrange something. Saving grace was the room which was spacious. Overall very poor ***agement and staff who knows nothing of basic requirements in hospitality sector. Avoidable totally.

The hotel gets full points for its convenient location and spacious rooms. I was here to attend a marriage and needed a place to stay with the family. The Bed was comfy and king size , though one pillow did not have a pillow cover. Sadly, our hot and cold AC was not working properly nor was the bathroom light working. They provided Tea making kits but No electric kettle ! The room did not look well dusted either. The staff was helpful and did fix most of the things but the promised hot water in the chilling weather was still quite cold in the evening , in the morning we did get hot water. They have room service and dining room too , an elevator is available which is good if you have luggage or bad knees. In Peak Covid times , they insisted on masks but most of their own staff wasn't wearing masks , nor did they provide sanitizers at reception or check vaccination certificates. For a business hotel , I did not find any garment hangers in the wardrobe or any stationary in the room. At the price I paid I have had far better rooms even in five star hotels !