Novotel Ulaanbaatar

在這個地方這個價位是不值得的，吧枱的酒水沒有明碼標價找了半天沒看到價格，退房的時候結算，自己買的酒水價格比國內還差的多。

設施：齊備 衞生：乾淨 環境：一流 服務：周到且專業 酒店位置非常好，且設施齊備，餐廳也不錯，服務人員很熱情和周到，是非常值得推薦的酒店

非常喜歡。位置好，安靜，服務周到！標準五星級酒店，下次來還會住的。住的大多外國遊客，相當滿意哦！洗衣服務真心不錯。

시내중심지에 위치하고 있어 어디든접근 가능하였고 음식도 맛있고 한국가족 투숙객이 많았습니다 깨끗하며 특히 한국어 서비스가 너무너무도움이 많이되었던호텔 입니다.

There’s no housekeeping until I called the reception around 16:00 PM. Breakfast is not good if you are a five stars hotel. Others all good.

房間衞生可以，一樓大廳有咖啡廳，二樓中餐廳味道還可以。唯一不足是床頭無插座。周圍有商店，超市，餐廳，都很方便。離成吉思汗廣場約1.2公里。蒙古的五星酒店和國內是沒辦法比的。 不滿意的地方是在攜程訂了六天，但因突然有事兒去其他城市，提前一天退房，不能退款，白付一天房費，讓攜程和賓館協商，賓館都不給退。不滿意！

The hotel room is clean and large Staff is bad in English and not helpful I have to book airport shuttle service by myself. :((

和國內的五星比差遠了，因為去時是那達慕期間，早餐水杯都沒人補充…退房時説我們用了迷你吧，我們碰都沒碰，還有價格也不便宜

I stayed there over 7 nights. On the first day I arrived at 12 noon and the check-in time was 2.00 pm. After a 13 hour flight and car ride from the airport to the hotel I just wanted to get into the room and have a hot shower. Usually in all other cities and hotels in Asia, they would have allowed me to check in earlier if they had a room. In this case, they had a room but wanted to charge me the rate of 30% for that two hour stay. I paid for it as I was in no mood to argue over it and as my Mongolian business partners were with me and I did not want to cause a scene. The hotel toilet had a smell from the drainage pipe and they could not clear the smell even after I had complained. The service staff was generally pleasant although some of the restaurant staff need some further training. At the Chinese restaurant when I asked one of the waiter to change to a private room after being seated at the normal dining hall which was noisy, the waiter replied that he was busy. And asked me to go to the reception. Perhaps they are still a bit rough at the edges. Also, the 24 hour room service does not exist as is promoted in their brochure in the room. I had to go to the front desk and then I was directed to go to the coffee house to make my order. I asked why nobody picked up the 24 hour room service line and the front desk asked me what number I dialed. I replied 3222 as was in the brochure in the room and he told me it was 3150. I told him its 3222 as per the room brochure but he insisted it was 3150. I went back to my room to double check after placing the order at the coffee house and it was 3222 in the brochure. So either they have a wrong print or they have not updated with a new number. I was seated in the cafe many times and I noticed a gentleman who would go up to sign for a coffee at the cafe. I assumed he must be a senior staff of the hotel. If he was indeed a senior staff I thought he would be friendly enough to smile to the guests at the cafe and assume some if not all the guests are also guests of the hotel.