Отзывы об отеле Spa & Wellness Hotel Diament Ustroń

Ответ от объекта размещения: Dear Sirs, Thank you for your feedback and for sharing your detailed experience with us. First, we would like to clarify that your stay took place in the 3-star section of Hotel Diament Ustroń*, not in the 4-star SPA & Wellness Hotel Diament Ustroń****. While both parts are part of the same complex, they differ in standard and range of services. Nevertheless, we greatly value your opinion. We sincerely apologize for the inconveniences you encountered, particularly the noise from private events at night. We understand how important peaceful rest is, especially for families with young children, and we're truly sorry this was disrupted. Please know that we have taken your feedback seriously and will take steps to prevent similar situations in the future. We are glad you accepted our offer of a complimentary dinner as a gesture of goodwill and partial compensation. Thank you also for your kind words about the breakfast – we are pleased you appreciated the wide selection, even during busy periods. We're equally grateful for your positive remarks about our facilities for children. Your comments regarding the unpleasant smell in the kids’ corner and the lighting issue in the corridor have been forwarded to our maintenance team and are being addressed. Once again, thank you for your honest feedback. We hope you will give us another opportunity in the future to provide you with the peaceful and pleasant stay you expected and deserve. With kind regards - The Hotel Team