One Shot Palacio Reina Victoria 04

Я не смогла зарегистрироваться, потому что срок действия моего паспорта истек через 2 месяца. Я уже продлил его, но он еще не готов к вывозу. Я могу продлить свой падрон в Испании, я могу путешествовать на поезде, я могу остановиться в других отелях ... только не здесь. И так как это произошло в день моего пребывания, я не мог получить возмещение. Я попросил воспользоваться туалетом, и Джонатан, парень на стойке регистрации, проводил меня в кафетерий, утверждая, что ему нужно что-то там искать, когда он явно просто следил за тем, чтобы я не пошел в комнату, поскольку он попросили поговорить со мной, когда я вышел из туалета. Невероятно неуважительно и навязчиво. Я действительно чувствовал, что меня дискриминируют и преследуют за то, за что я заплатил. Я извиняюсь за то, что позвонил вам, Джонатан, и я понимаю, что вы делаете свою работу, но я попросил поговорить с вашим менеджером, и вы не звонили ему / ей, и я уверен, что ваша работа не в том, чтобы люди чувствуют себя так же плохо, как я. Спасибо за чудесный опыт. Искренне, Почти гость, получивший достаточно травм из-за устаревшей политики и бюрократии.

El hotel está correcto, la ubicación es excelente, pero me esperaba algo más para un cuatro estrellas.

My wife and I stayed a total of six nights, split between two visits. While this historical hotel ( Hemingway stayed there} is no longer the grand hotel that it once was, the entrance and the former dining room (now the breakfast room) have kept some of the original charm and the location, just off Valencia's city hall square, is excellent. Bedrooms are modern and minimalist, and vary between the standard room which is a little compact for a long stay, and the executive rooms, some with a view/balcony. We enjoyed staying in three types of room. Our stay at the hotel was made by the friendliness and efficiency of the hotel staff, particularly Jeremy and Christina, who could not have been more helpful.

Great location,easy to walk to from Colon metro direct from airport. Tip re metro, check you buy correct ticket as can be confusing with zones, time limits etc. Greeted by Jeremy at check in, very friendly and welcoming. Room was spacious with all amenities as expected. Very large comfortable bed and good air-conditioning if needed. Only issue for me if you are light sensitive sleeper, both air cons + the fire sensor give out a lot of bright green light. Only disappointment for me was the breakfast which although it had choices was not value for money in my opinion. Hotel is in great location both for walking and public transport with many sights in walking distance. Staff were very friendly and service was very good.

What a great hotel. Excellent service, great value for money. Perfect central location and spotlessly clean rooms Rooms are uncluttered but still offer a wide range of amenities such as dressing gowns and slippers, toiletries etc. A rally great place to stay and everyone so helpful. Thank you.. we will definitely return.

the hotel was very clean, we spent a week there. we were very satisfied with everything. the position is perfect, could reach all attractions by foot. the service is perfect too. a very special thanks to all the receptionists who were very, very helpful with us. much appreciate

We have asked for a free upgrade from a standard suite to Grand suite for our first time staying in Valencia by email before arrival. They said by email its 120€ additional; which we did not confirm or accept either by writing or verbally that we would pay 120€. At our arrival, the receptionist said the upgrade was accepted for free and gave us a paper with our total amount that we have paid. (On the paper it is even written Suite and not Grand Suite). At our check out, Jonathan the receptionist, said you still have to pay 120€; and we were surprised about that; we have explained him the situation, he did not want to understand a word of it, he was Impolite, agressive, and not professional at all. He even said that we are liars. We have tried to ask for a Manager or a director he said no one is here, i cannot help you, just pay the 120€… That was very rude. He said fill a complaint form and we will study your case and see if we can reimburse you. Once we have paid the 120€ and filled the form he said now you have go to an office in Valencia that is a governmental office (which is closed on Saturday, and open only on Monday, while we travel on Saturday) to put your complaint. Thats was a lie, because initially he said that the Hotel offices will study the case. We are expecting now that the hotel Director will read that message and will call me directly so we can chat about that matter. We really expect a total reimbursement of the additional amount. To bad to stay on that reputation. Depending on the final decision of the hotel i will rate the Hotel and the whole facility. We are very sad to end our stay with a very bad experience in Valencia.

This hotel is excellent, location is perfect , just off the main plaza , within walking distance of all tourist spots ! The room was spacious , spotless & staff excellent. Bathroom was adequate with a great shower. Definitely pay the little extra for a balcony . The lounge on the first floor is lovely for a drink in the evening. If coming from airport get the metro & walk 5 mins from Colon stop

Great location for this historic hotel but rooms need a cleanup and some extra touches. It’s overall a nice hotel but it needs serious TLC. There was mold in the bathroom and it was impossible to take a shower without serious leaks through the shower door. Also, the minimalist esthetic seems to be an excuse for minimalist amenities. Safes are so small they barely can fit an iPad. Staff was kind and helpful.