AC Hotel Palacio de Santa Ana

Located on the outskirts of the city. Bed was fine, not as comfortable as expected. It was nice to overlook the garden and moat that they have outdoors. Superb breakfast.

I find it hard to associate this hotel as part of the Marriot group. Our one night experience was terrible to say the least . I’ll start with the room . 1. So hot that the air conditioning , not working so couldn’t reduce the temperature 2. The shower gel dispenser was empty 3. TV wouldn’t work 4. Wallpaper coming off all around the room 5. Bed uncomfortable and creaky any movement by one woke the other. Restruant 1. Service for drinks was really poor both before and during the meal 2. Couldn’t provide cocktails as per menu 3. Restruant not available due to a function the following day so not what we expected . 4. Waited 45 mins for dinner plates to be removed and left in the end as we were not asked if we required a dessert . 5. Understaffed hence lack of attention . 6. Breakfast , we ordered eggs Benedict and when they arrived both were stone cold and inedible . 7. The buffet bar also had cold dry sandwiches on offer , if you dared that is . So all in all not a good representation for a Marriot hotel

We stayed here on our way to Madrid. We were giving the suite and it was very nice with everything new and modern. However the outlets were placed in weird places and absent in the places were needed such as end tables. Breakfast was one of the best we had so far in Spain. The location does not offer much in terms of walking just tow houses

I selected this hotel through Bonvoy app as I was driving from Lisbon to Munich. I had somehow low expectations however it turned out to be a very good stay. I liked the style of the hotel. The room was on the second floor. The bed was comfortable, the room was overall very clean and quiet. I was so tired and I had a good sleep. My only minor complaint is that the restaurant opening hours were quite late and there was nothing to eat around 18:00 other than room service. After waiting a while I was offered a burger from the room service menu, which was by the way very good. However I would prefer to have a decent meal at the restaurant if it was open earlier. Breakfast was very good.

Looking at the photos one expects the hotel to be in a meadow, however it is in a busy suburb of Valladolid near a huge shopping center. Don't know when they took the pictures but the area is very different from the photos, and although it is very convenient to the highway the GPS takes you around and around, so not very easy to find, specially since you are looking for a bucolic setting. The rooms are spacious and so are the bathrooms but the first room we were offered had a bad odor so we changed to another room and this one had a bad smell as well, although not as bad as the first one. It smelled like sewage but the smell did not came from the bathrooms. Strange. The rooms are dark, the public areas are dark, everything is dark. The only bright spot is their service;the staff is very helpful and pleasant.

My wife and I came to the city to company our daughter for her school exchange. Although the hotel is not in the Valladolid center, it was really easy to get to downtown and to the university residences. Th staff at the AC Hotel Palacio de Santa Ana always were with an smile and ready to help in everything required,

What a find. Thank you to other reviewers. We were driving through Spain in a classic car so like a hotel with secure parking which isn't too much of a detour from the motorway. This hotel fits the bill and even has additional underground parking at no extra charge. The hotel is in a historic building with lovely grounds, a short taxi ride into Valladolid (we didn't have time to do this). Our room was spotlessly clean, spacious and comfortable. On the back of other reviews wedined in the restaurant and are, so glad we did. A fabulous chef and waited on with pride by Juan (who was happy to speak English) and charm. A hugely hospitable overnight stop. We will be back on our next trip and make time to visit the old town centre too.

Hotel was perfect. Disappointing was we could not have dinner as we planned for and was the whole reason for staying the hotel. Really disappointing. Room perfect, staff friendly, location perfect. But I clearly indentified at the booking I wanted a dinner in the restaurant. I am sure the wedding was planned much earlier than our booking. Not nice and would have expected some kind of compensation.

This hotel is rated at 5 star but it falls far short of this and is an adequate 4 star