Hacienda Kaan AC

Hacienda Kaan Ak was a fabulous experience and stay. This was mainly driven by the caring and humble staff that work there. The staff keep the heart beating of the hacienda. There is so much more potential for the grounds itself and I wish it and the owner well in continued development of the property

What an incredible experience we had at Hacienda! The people were amazing - so kind and attentive. Whenever we had any questions or needs, the staff immediately met them. My husband and I plan to return because this place is truly a diamond in the rough. It's cozy, full of character, and timeless. We had so much fun and felt extremely safe and relaxed. We will miss not only our stay at Hacienda, but also the wonderful people we met there. We will always remember and appreciate the culture, language, and traditions that were shared with us. Thank you so much! Sincerely, Natalie and Marco

Beautiful grounds , tranquil, with a sense of it's history still intact.Room was clean but could use a refresh. Overall a pleasant oasis from the hyper active energy of Valladolid centro. Understaffed, although maybe that's due to off season.Still, no help getting luggage to the rooms and no refreshments available in the afternoon.It would be helpful to have at least minimal food and drink available upon check in for arriving guests.We were not made aware that the restaurant closed at 3pm, necessitating a journey into town for dinner. Overall a decent place for a bed and a pool, but not much more. FYI, Valladolid is a fifteen minute drive , a 170 peso /$10USD taxi ride away.

We read a bunch of the other reviews before staying, but decided to try it out anyway. I feel expectations simply need to be adjusted. The place is beautiful, and is over 400 years old. If you are expecting a brand new facility with every amenity, this isn't it. But if you want a truly unique experience that has its quirks, that you won't find anywhere else, this is perfect. We stayed in the honeymoon suite which is likely the nicest room, but it was amazing. Comfortable bed, very new air conditioner, huge, beautiful space, and amazing charm. I slept like a baby and loved the experience.

Let me start, by saying we read all the reviews before coming, and we were terrified. We realized that you have to be a certain kind of person, to truly appreciate this place for what it is. We stayed in 5 star hotels in Cancun, all inclusive resorts, and boutique hotels. When we came here, we EXPECTED old, historic, and hopefully ******* (haha) and that’s what we got! We loved how beautiful the property was, and explored it up and down…very antique, old, beautiful decorations and furniture, but clean! Our room (Honeymoon Suite) was beautiful, we got the best nights sleep, and woke up to the sounds of birds and peacocks! This place is maybe 10 minutes from downtown Valladolid, but there are cheap taxis that run 24 hours, and finding the place was no problem. Don’t expect a resort. Don’t expect a brand new place. It’s old. It should look and feel old. The staff was SO friendly and we will stay again.

Although this venue is charming from an historical perspective, it’s not ready for hotel guests. We had no towels or drinking glasses, and the air-conditioning did not work. The front desk closed at 5:30 pm

Lovely unique property!

Muy amables todos. Limpio y cómodo. Hermoso lugar

Me encantoooo! Quiero volver. Lo único que pediría es que tuvieran algún servicio de comida por la tarde noche. Pero al haber cocina dentro de las villas pues no afecta, llevas cosas del Oxxo.