Emporio Veracruz

ATENCION Y SERVICIO DE EMPLEADOS BUENO, PERO DE ACUERDO A SUS POSIBILIDADES, DEBIDO A QUE EL HOTEL NO PROPORCIONA ACTUALIZACION DE SERVICIOS, CARENCIA DE INSUMOS, MATERIALES ETC TENGO MUCHOS AÑOS DE HOSPEDARME EN EL HOTEL Y CADA VES , ES PEOR LA EXPERIENCIA NO SERÁ MI PRIMERA OPCIÓN PARA SIGUIENTES VESTANCIAS EN VERACRUZ *** LLEGUE AL HOTEL 31 DE JULIO, NADIE ME AYUDO A ESTACIONAMIENTO, EQUIPAJE, ATENCIÓN EN GENERAL, A PESAR DE QUE ELPOLICIA DIJO QUE YA LES HABIA HABLADO PARA AYUDAR, ADEMAS EN RECEPCIÓN DIJERON QUE YA HABIAN CORRIDO AL VALET PARKING ...."Y HAGALE COMO PUEDA" NO CONSUMI ALIMENTOS EN RESTAURANTES, PUES EL COSTO, ERA MUY ALTO EN COMPARACION A SERVICIO Y CALIDAD LIC. ROBERTO GONZALEZ-NEGRETE 2222 122 155

Love the staff especially thankful to Rodrigo and manager Antonio for all their great help and great customer service!

My only concern was the toilet sound when flushed, it’s sounded like a ship horn. Make sure to include the breakfast if needed when booking, or you will be paying a lot more money at the restaurant

Ive been to Veracruz many times and never stayed at Emporio. We had the pleasure of it, this trip. Everyone was great and it is perfect. Dont waste your time or $$ elsewhere. Thank you from your Texas friends, Grandpa is home forever now.

The hotel is well located, nice installations but locks staff members, therefore lock of service at pool areas, and spa staff consists of 2 persons only, I was never able to make an appoin**ent for a massage, tried twice but did not succeed, for a well know and reputable hotel that is part of the port traditions, they should offer better service

The location is relatively close to “El Malecón”…. I was just disappointed with their check out process, the manager was very rude, he treated us like the same way he treated his employees.

The staff is really friendly, the restaurant offers traditional meals from Veracruz and the breakfast buffet is a fantastic way to start the day, it includes great "antojitos" and freshly baked bread. Our room was cozy, we were facing the Mercado de Artesanias, it was nice to see the palm trees and people enjoy their days. The hotel is located next to a bus stop, so if you're willing to step out of your comfort zone you can ride different buses that bring you to different tourist destinations in Veracruz and even a bit further in Boca del Rio; keep in mind this is a local bus top so no tour guides or anything. In the end, Emporio Hotel is a nice place to stay, walking distance to everything in dowtown Veracruz, including Mercado Hidalgo, Portales, and if you're into hiking you can walkt to the Acuario via the Malecon.

We enjoyed very much staying at Hotel Emporio. I have a comment about the sliding door of the balcony, it was very hard to open it because the lower part was very very dirty.

Large window to view but one side is cloudy . It needs to be replaced. And needs map and some help for first time tourists. But otherwise great stay. Comfortable bed.