Patios Da Vila Boutique Apartments by AC Hospitality Management

Stopped for a one night sleep at this boutique hotel which seemed more like an apar**ent as it had also a kitchenette included. Parking available opposite the hotel. I would prefer staying on ground level as the other level would require carrying a suitcase up one level. Room was clean, great ac and wifi, and cannot complain. Breakfast was not available but plenty of choices outside.

My experience only concerns booking and post- sale experience as I couldn't reach the facility - still, it was a quasi-nigh**are for the total lack of attention to the customer from the facility and *********** alike. I had booked a two-days stay back in May (Portugal was green and Covid looked well under control - just got my second jab), then everything went wrong - Easyjet cancelled our flight, Portugal went red and it was impossible to leave Lisbon if we reprogrammed flights to reach the place. I cancelled my reservation explaining the issues and asked if a partial refund was possible - Booking and the facility started a ping-pong blaming each other and, besides not refunding anything, they refused to cancel my reservation - I got plenty of messages saying the time for mandatorily showing up at the property, a no-show notification and further annoyances.., Never more!

Spacious apar**ents with good (but basic) kitchens in a lovely spot close to the center of town. Front desk staff very helpful and eager to offer recommendations for Vila Nova’s many charms. Well worth a stay.

Un lugar encantador. Bien decorado, bien situado, extremadamente limpio, muy cuidado . Buenas instalaciones , buenos muebles (ahora que todo es de Ikea) , cámas cómodas, acogedor. Muy bonitos los patios, estupendas las tumbonas de cada apartamento , servicio muy amable. Lugar tranquilo