Homewood Suites by Hilton Providence-Warwick

I’ve stayed here twice and don’t plan on staying anywhere else when I come to Rhode Island. The place is nice and clean the staff are very attentive and friendly. Its also close to a lot of stores and dining options.

When we got to our room on the third floor with our 4 suitcases, the smoke detectors were going off. I had to go back down to the lobby because the clerk didn’t answer when we tried the front desk. The clerk said he would come up and change the battery. We waited a few minutes and he came with a ladder. He changed the batteries in both smoke detectors. They continued going off. We asked for another room. He came back up and helped us move to another room but it was a studio instead of a suite. I’m not sure what I reserved, but I hope I’m not paying for a suite when we only have a studio. The clerk said he would be here until 7:00 A. M. But since we weren’t able to get into bed until 1:00 A. M. I’m pretty sure we won’t be seeing him in the morning. We flew across the country from CA to RI and we were very beat.

I am extremely disappointed with my recent stay experience. I booked a 2 bedroom, 2 bath suite, for 2 nights. We did not have hot water in either bathroom for the course of our stay. Both showers only heated to luke warm at best. Separate from the hot water, the general level of cleanliness was far from acceptable. The stair carpets were covered in crumbs and the pool had multiple clumps of hair floating around the surface. This is not the level of customer service that I would expect from a Hilton property.

They have NO CAMERAS??? My car was stolen and they don’t have a single policy or compensation for it. A worker even confessed that the pool didn’t have cameras either. Hallways, laundry room, lobby, no cameras! I’m so glad I felt safer with my fiancé but I lost my livelihood and my way back home, great. The breakfast was great 80% of the time, the room was nice enough to rent, minus that tv, it’s a piece of junk, but never again will I stay here and I’m pretty devastated by how much money I spent on it as well. Cook more omelettes!

It was what we needed. Good breakfast. Bathrooms need a little extra cleaning. Soapscum and mildew should not be in the bathroom. Otherwise it was what we needed.

Likes: The room was great. The complimentary breakfast was delicious. We enjoyed using the pool and jacuzzi. Dislikes: Room did not include complimentary water bottles and only sells them for $4 each at the front desk. Overnight parking costs $10 even though the lot is not enclosed.

Would have rated 5 of 5 based on= Friendly 24-hr staff; GREAT Location to airport and shopping; All areas Clean interior & exterior; Breakfast excellent selection & quantities (staff right on it to replenish); Superb extras (pool, gym, basketball court, grill area, & LARGE lounge area). BUT, rated a 4 based on 3 items= ONLY 1 elevator (35 rooms each on 3 floors), sofa bed too lumpy for an adult (okay for a small kid); magnetic ***** key card kept getting disconnected if placed near cell, keys (but they are supposedly converting key-entry soon). Would ABSOLUTELY return and advise others to stay.

Hotel was very dated and is in need of serious upgrades for the price of our room. They ran out of soap which struck us as a concerning health issue. Shower was cold. Food was not good. Disappointing overall.

staff very welcoming, went out of way to try to find a room when we asked for early check-in.