Lynn W
6 сентября 2021 г.
Incredibly unprofessional and unreliable. Booked a room months in advance as I had to come to town for a wedding. less than two weeks before my trip, I receive a cancellation out of the blue. When I called in hopes it was a computer error and to let them know i still very much needed the reservation - I was given a variety of sketchy excuses as to why they cancelled - first, the room was "taken off line"; then something vague about "construction", then, as I was clearly not impressed, something about "a tree". No apologies, no concern at all offered for the difficult position they had now put me in - instead I was asked "well, what would you have me do?" Seriously???? best he could offer was that i should get back online and find someplace else. Of course everything now was booked and twice the price. Coincidentally (NOT!) - the next day they had availability for a two day stay. They clearly cancelled my one night reservation in order to gain a two night at a higher price. Exceptionally unprofessional, and rude in the process. Don't risk your trip with a provider who doesn't honour their commitments.
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